Spa Receptionist - Boars Head Inn : Job Details

We are seeking a part-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.

Requirements:

* Answer multi-line telephone within three rings

* Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed

* Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies

* Assist in conducting monthly inventory control counts

* Maintain organization and cleanliness of Front Desk and retail displays

* Maintain quiet room amenity levels

* Clean lockers and maintain locker room amenity levels

* Bill retail purchases and gift certificates

* Make, confirm and bill Spa appointments

Qualifications:

* Strong communication skills, both oral and written

* Computer knowledge and experience

* Ability to work 5-7 days per week in rotational shifts, including holidays and weekends

* Proven ability to:

* Perform job functions with attention to detail, speed and accuracy

* Prioritize and organize

* Resolve problems calmly, using good judgment

* Work independently

* Understand guest's service needs and solve them proactively

* Work effectively with managers and co-workers

* Protect guests' property and confidentiality

* Work under stress in a fast-paced environment

* At least 2 years of customer service experience, preferably in a Spa or Resort environment and previous cash handling experience are desirable.