Spa Reservations Agent - Four Seasons Hotels : Job Details

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown's entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.

About the Role:

Our Spa Reservations Agents manage and supervise Spa Reservations made via phone, FS chat, email or online through Four Seasons Website. In addition, handling all PBX/operator calls and efficiently directing calls to requested departments. Designed to be a one stop shop for our guests looking to create a memorable spa experience, the agent is responsible for ensuring our guests are well looked after from the start to finish. As the first and last impression of the Hotel, this high profile department carries a special responsibility.

* Answer incoming calls and assist with making Spa appointments and directing calls for the Operator line

* Handling email requests, spa group reservations, and FS chat requests and communication regarding spa

* Consultation and familiarization of services, amenities, spa and hotel facilities

* Appointment setting and coordination thereof.

* Basic knowledge of Word processing programs.

* Utilize telephone and email according to Four Seasons service standards

* Booking, organization and fair balancing of appointments.

* Call to confirm appts when needed and stay updated on waitlist reservations

* Daily review books to ensure accuracy of each reservation and all notes updated, including special requests, celebrations, etc.

* Ensure all guest appts are accurately booked and coded correctly for HOTEL or LOCAL guest. Ensure Golden profile attached to reservation.

* Accurate communication to spa at all times regarding changes to reservations throughout the day

* Manage administrative requests as directed by the Management Team

* Manage a blocks schedule to maximize yield and schedule

* Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

* Assistance to Spa operations when needed

What we are looking for:

* Good organizational and administration skills

* Anticipation of guest needs

* Problem solving, fair, and decisive decision-making.

* Positive attitude and good communication skills via telephone and email

* High level of multi- tasking skills

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

* Lucrative salary!

* Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!

* Time off plans starting at day of hire!

* An opportunity to be a part of a cohesive team in an inclusive work environment!

* Complimentary and discounted hotel stays?around the world!

* Wellbeing and mental health initiatives and focused company!

* Embracement and promotion of diversity in our workplace!

* Complimentary employee meals and beverages!

* Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -