Spa - Spa Front Desk - Ojai Valley Inn & Spa : Job Details

Spa - Spa Front Desk

Ojai Valley Inn & Spa

Job Location : Ojai,CA, USA

Posted on : 2024-10-24T10:40:24Z

Job Description :
The Spa Front Desk Agent is involved in all aspects of the Spa operation of the Ojai Valley Inn and Spa for the purposes of providing exceptional guest service: advocating the Spa experience and treatments, creating and confirming spa appointments, greeting and assisting guests in a warm and friendly manner, providing a clean, safe and healthy environment. Essential Duties and Responsibilities
  • Responsible for the guest's first impressions of the Spa staff.
  • Greets guest with a smile and has the ability to communicate with diverse personalities.
  • Answers the phone properly using good telephone etiquette (3 rings, name usage).
  • Utilize spa computer systems with skill and proficiency.
  • Schedules and reschedules appointments keeping guests and services moving smoothly by scheduling appointments effectively.
  • Detect errors on the appointment book before they can cause problems in the spa. (Confirming billing abilities and confirmation emails sent)
  • Coordinating seamless, Forbes 5 star check in and check out for all guests.
  • Know and communicate clearly about the difference between the features of the spa services and their benefits.
  • Providing a 5 star tour and orientation to the facility to arriving guests.
  • Effective conflict resolution skills.
  • Knowledge of the entire Spa including all Spa treatments, appropriate booking order and contraindications.
  • Knowledge of Spa policies and able to effectively enforce the policies.
  • Knowledge of all Spa procedures and able to perform in an efficient an accurate manner.
  • Knowledge of resort, extensions, resources and VIPs.
  • Responsible for all aspects of Spa billing and gratuities.
  • Supporting spa MOD in handling all situations when a therapist calls in sick or no shows, if the appointments are scheduled on the wrong day and other scheduling errors.
  • Maintain a clean, safe, clean working environment in all areas.
  • Oversee all customer service throughout the Spa, periodically walking around the facility to insure guest satisfaction.
  • Forecasting guest needs (locker room supplies and F&B).
  • Assist Spa MODs in opening and closing the facility each day according to standard operating procedures.
  • Attend trainings and meetings.
  • Restock and maintain all front desk areas with necessary supplies.
  • Accurately complete all point of sale functions and accounting requirements. Help resolve accounting inquiries.
  • Follow cash handling procedures.
  • To keep reception area in good order and see to the needs of the clients before they are turned over to the technician.
  • Perform any assigned cleaning duties within Spa Ojai as a team member.
  • Be willing to accept responsibility for Spa projects within or outside the scope of normal working hours.
  • Help teammates when they are in need, and to accept responsibilities for duties that may be assigned by management when necessary.
Qualifications:
  • Communication skills are articulate, open and effective.
  • Previous spa experience, or similar field.
  • High level of organizational skills.
  • Effective in establishing and maintaining a positive team environment
  • Must be detail oriented with strong organizational skills.
  • Customer service and appearance to represent the property professionally and successfully.
Essential Skills:
  • Ability to prioritize and organize work assignments.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to focus attention to detail.
  • Ability to remain calm and courteous when dealing with challenging situations.
  • Ability to maintain discretion and confidentiality of all guest and Spa information.
  • Consistently maintain a positive attitude.
The pay scale for this position is $22.50/hr.Other details
  • Pay Type Hourly
  • Hiring Rate $22.50
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