Spa Supervisor Grand Cayman · Seafire Resort & Spa - Tbwa Chiat/Day : Job Details

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Spa Supervisor is responsible for overseeing the day-to-day operations of the spa, ensuring exceptional guest service, and maintaining high standards of spa treatments and services. This role includes supervising spa staff, coordinating treatments, and managing schedules, maintaining cleanliness and organization, and ensuring a luxurious and relaxing experience for all guests. The Spa Supervisor is key to supporting the Spa Manager in achieving business goals, promoting wellness services, and upholding operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and lead spa staff, including therapists, attendants, and receptionists, ensuring smooth daily operations.
• Perform Front Desk and Spa Administrative duties daily.
• Adhere to all requirements set forth in the Kimpton Seafire Policies and Procedures and handbook.
• Support Kimpton's mission, policies, and procedures.
• Have expert knowledge in Forbes Spa Standards.
• Perform general receptionist duties including answering incoming calls, responding to inquiries, and emailing guests in a professional and courteous manner.
• Responsible for point-of-sale transactions as applicable.
• Complete required training programs which include participation/experience in various spa software.
• Check schedule throughout the day for any changes with a focus on maximizing revenues and proactively resolving scheduling conflicts.
• Efficiently control front of house daily operations including spa and salon scheduling.
• Responsible for product knowledge and retail sales and continual staff education.
• Assist in sales with prospective guests and provide tours of Seafire Spa as needed.
• Cross-train in other operational areas within the spa to provide backup coverage as needed.
• Assist in maintaining inventory of spa products and supplies, ensuring all items are well-stocked and properly displayed.
• Critique product usage while monitoring and preventing overuse of product.
• Audit staff performance on a daily basis.
• Monitor staff performance and provide ongoing coaching, training, and feedback to maintain high service standards.
• Oversee group blocks, book appointments, package amenities, treatments, and retail.
• Be the point of contact for group planners.
• Additional projects and responsibilities may be assigned as needed.
• Ensure cleanliness and organization of the spa, including treatment rooms, common areas, and equipment.

What You Bring

• Minimum 5 years' experience in a luxury 5* spa environment, in a supervisory role.
• Beauty therapy or cosmetology license required. (CIBTEC, CIDESCO or NVQ preferred)
• Comprehensive knowledge and understanding of Forbes Spa Standards (preferred).
• Strong leadership, organizational, and communication skills.
• Must demonstrate excellent customer service skills and professional demeanor.
• Have strong computer skills: MS Word, Excel, Outlook, and Spa specific software.
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to members and fellow employees.
• Must have a high attention to quality, detail, teamwork, and guest service.
• Must be able to build positive relationships and be a resource for all staff.
• Encourage staff to be involved and help them to excel.
• Acknowledge the confidential nature of the professional relationship with all staff members.
• Maintain appropriate decorum, appearance, and professionalism at all times.
• Follow all company guidelines, procedures, and safety requirements.
• Basic administrative skills, including scheduling and inventory management.
• Certification or training in spa treatments and wellness services (preferred).
• This position requires a flexible schedule; must be able to work evenings, weekends, and holidays.

The hourly pay range for this role is $14 to $15 USD plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders.

Be Yourself. Lead Yourself. Make it Count.