Spa Supervisor - Auberge Resorts : Job Details

Company DescriptionBlanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property's 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers' spirit. Reconnect with yourself and nature at Wildflower Farms. description here. Job DescriptionThe Spa Supervisor is a vital part of the Spa and Wellness Management team. In this role you will ensure the highest level of luxury service provided at front desk, lounge/locker room, pool/sauna and fitness center. You will support team members, enforce Spa procedures and work to ensure that spa equipment is functioning well ensuring that clients leave happy and refreshed.

• Train and ensure all front desk associates deliver exceptional service, offering corrective counseling when needed
• Ensure front desk staff are monitored and informed of treatments, groups, and other promotions
• Explain services, treatments, and procedures
• Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms
• Conduct daily treatment room checklist inspection noting inconsistencies and accuracies
• Responsible for the day to day spa operation duties to include opening and closing, cash handling procedures and general facility maintenance
• Assist Spa Director and Assistant Spa Manager in ensuring all monthly sales goals are being achieved
• Diffuse guest challenges and communicate guest problems or complaints to the Assistant Spa Manager on Duty in a timely fashion
• Product knowledge and training, supply orders, inventory counts and month end reports
• Inventory Management
• Respond to any guest inquiries or concerns regarding their treatment or experience in Spa and Fitness
• Ensures employees are providing exceptional customer service and adhering to Auberge standards
• Oversees cleanliness and presentation of the Facilities
• Be knowledgeable on the hotel/spa and speak confidently about other outlets in the hotel

Rate: $24/hrQualifications

• Must be able to multi-task in a busy environment
• Self-directed and detail oriented
• Professional telephone and email etiquette
• Previous hospitality experience a plus
• You must be available to work weekends, holidays and some evenings
• Punctual, reliable and confident
• Excellent communication skills
• Enjoys working with people
• Can stand for up to 8 hours a day

Additional InformationAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.