Spare Parts Coordinator - Sungrow Power Supply Co. : Job Details

The Company:

Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: www.sungrowpower.com.

Responsibilities:

This role is responsible for managing spare parts orders efficiently, ensuring accurate entry, tracking, and detailed documentation of all parts-related activities. It involves validating orders, confirming correct part selection, and supporting field service and dispatch teams by providing timely updates on inventory levels and deliveries.

• Accurately process spare parts orders, including detailed entry of part numbers, descriptions, quantities, and delivery locations.
• Validate incoming parts requests from field service teams for accuracy before processing orders.
• Monitor order statuses to ensure on-time fulfillment and delivery.
• Maintain regular communication with vendors and suppliers to track order progress and address delays.
• Collaborate with the warehouse team to maintain accurate inventory records and track usage rates.
• Provide field service and vendor management team with real-time updates on inventory levels and availability.
• Double-check orders to verify correct parts and specifications.
• Resolve issues related to incorrect orders, including initiating returns or exchanges when necessary.
• Generate and deliver reports related to inventory, order accuracy, and other key performance metrics.

Education or Desired Licenses and Certificates:

• A minimum of 5 years of experience in a customer service or inventory management role.
• Bachelor's degree or technical degree in a relevant field, or equivalent experience in spare parts management or logistics.
• Preferred experience in the solar industry, particularly in field service, parts management, or supply chain operations related to renewable energy projects.
• Relevant certifications in inventory management or logistics (such as Certified Supply Chain Professional, APICS certifications) would be a plus.

Skills and Abilities:

• Technical problem-solving and analytical skills to troubleshoot order issues and optimize inventory management.
• Strong self-starter mentality with a proactive approach to tasks and responsibilities.
• Exceptional communication skills, including the ability to explain technical information to both technical and non-technical teams.
• Excellent customer service skills, with a focus on resolving issues quickly and effectively.
• Ability to work under pressure, meet deadlines, and manage multiple priorities.
• Organizational skills with an eye for detail and the ability to maintain accurate records.
• Experience using inventory management systems, with familiarity in Airtable or similar tools for tracking and managing orders and parts.
• Strong collaboration skills to work effectively with warehouse, field service, dispatch teams, and vendors.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for generating reports and maintaining accurate documentation.
• Service-oriented attitude, ensuring the timely and accurate delivery of parts and services to both the field service teams and vendors.

Travel:

• Upwards of 20%

Work Location and Status:

• Full time, Houston office / hybrid remote position
• No visa/legal sponsorship

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $50,000 - $95,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.