Spare Parts Customer Service Engineer - BHS Corrugated North America : Job Details

BHS Corrugated North America is seeking a Spare Parts Customer Service Engineer to join our growing team in our Charlotte, NC facility!

Job Description:

We are seeking a knowledgeable and customer-focused Spare Parts Customer Service Engineer to join our Parts Operations team. The ideal candidate will be responsible for supporting customers and colleagues in identifying part numbers using machine databases, providing suggestions for replacement of obsolete parts, and managing loaner processes. This is a hybrid position requiring 0% travel.

Job Responsibilities:

• Support customers and Customer services representatives to identify spare part numbers using machine databases.
• Provide recommendations for replacing obsolete parts.
• Take ownership of the loaner process and manage warranties.
• Collaborate with cross-functional teams to ensure timely and accurate support for parts inquiries.
• Maintain and update machine databases with accurate and current information.
• Assist in resolving technical issues related to parts and provide exceptional customer service.
• Document and track customer interactions and technical issues for continuous improvement.

Job Requirements:

• Engineering degree or technical equivalent background.
• Experience in technical analysis is preferred.
• MS Office, SAP background is preferred.
• Strong analytical skills with the ability to interpret technical data.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using machine databases and related software.
• Strong problem-solving skills and attention to detail.
• Ability to work at computer for 8 hours a day and ability to lift up to 20 pounds.

Salary & Benefits:

The salary range offered for this position is $70k - $90k per year.

• Medical, Dental, Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Generous 6% 401(k) Match
• Vacation / Paid Time Off
• Tuition Reimbursement
• Legal Assist and ID Theft
• Employee Assistance Program

About BHS:

BHS is the world's largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.