Job DescriptionEssential Job Functions
- Processes orders which involve credit checking customers.
- Communicates credit limits and terms of sale with customers (internal and external).
- Assists customers with questions concerning their accounts and provides customers with documentation when necessary.
- Research disputes and notifies customer service for claim processing.
- Notifies customers of production and shipping holds, follows hold procedures.
- Works cooperatively with internal sales management to accurately maintain accounts.
- Extensive communication with customers regarding past due accounts, which can involve negotiating payment plans.
- Maintains adequate documentation of all collection efforts.
- Codes accounts and maintains documentation of Resale/Exemption Certificates.
- Performs investigative activities when phone numbers are disconnected/mail returned and maintains account accuracy.
- Determines when in-house collection efforts have been exhausted and Collection Agency involvement is necessary.
- Posts customer payments and adjustments
- Scans documents into imaging software.
- Strives to foster a positive working environment with co-workers.
- Performs other duties as assigned.
Knowledge, Skills & Abilities Required High School education, or its equivalent, with courses in business and accounting, plus 2 years of advanced education or related business experience Software knowledge of Microsoft Office: Outlook, Excel, and Word; and ability to learn other programs. Excellent verbal and written communication skills for use in dealing with customers, co-workers, and other department personnel. Normal level of mental/visual effort required to perform job duties Analytical abilities to accurately interpret and record collection information. Ability to follow and apply credit policies and procedures. Must possess good keyboarding skills and operate a personal computer. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
