Specialist 3, Key Office - Salt Lake Community College : Job Details

Assist in administering access to doors, buildings, cabinets, equipment, and vehicles. Complex assignments, having a broad knowledge assisting customers with access, making keys, filing key and electronic access requests, monitoring and auditing access, programming computer managed access devices for ALL Salt Lake Community College (SLCC) Campus and Centers. Auditing, research, monitoring, retrieval and all functions of working in the Key Office.

Essential Responsibilities and Duties

* Perform all duties of the Key Office, with or without assistance under general supervision, effectively and efficiently.

* Administer access to doors, buildings, cabinets, equipment, and vehicles.

* Assist customers with access, making keys, filing key and electronic access requests, monitoring and auditing access, and programming computer managed access devices for SLCC campuses and centers.

* Research, audit, and write reports.

* Monitor and retrieve access from employees, contractors, outside agencies etc.

* Use discretion to identify and resolve complex problems and assignments.

* Determine when problems should be raised to a higher level.

* Provide approved access to all college owned/leased facilities, equipment, furniture, vehicles, etc.

* Maintain detailed notes and records with all communication and changes to records.

* Provide support and assistance to supervisor, creating spreadsheets, graphs and reports.

* Compile data, measure rooms, work and update building maps key logs and directories, and reporting.

* Assist coworkers, full and part time (i.e., Locksmith, Assistants, Coordinator, and Sign Makers) with projects and customers.

* Maintain office and equipment.

* Stay current with mandatory training and toolbox talks.

* Troubleshoot problems and locate hardware to assist locksmiths.

* Program locks, add and delete user access.

* Identify how door can be programmed (i.e., toggles, readers, devices, power supplies, IP addresses and DCDs).

* Make and issue keys including pinning, making keys to code, biting, serial numbering sequences, system numbers, key types etc.

* Maintain inventory and order office supplies.

* Other duties as assigned.

Essential Responsibilities and Duties Continued Minimum Qualifications

* Associate's degree required.

* Two (2) to four (4) years of direct paid work experience.

Available on-call 24/7 including nights, weekends, and holidays.

Must have and maintain a valid Utah Driver's License.

Preferred Qualifications

* Knowledge of SLCC access programs. Programing, troubleshooting, and maintaining computer programs.

* Research, note taking, and report writing skills.

Knowledge, Skills & Abilities

* Excellent customer service and communication skills, with the ability to communicate effectively and get along well with others.

* Intermediate level computer skills including software knowledge for Microsoft Outlook, Word and Excel.

* Ability to maintain, troubleshoot electronic access, key and electronic key boxes programs, providing access to all SLCC owned/leased facilities, equipment, furniture, vehicles, etc.

* Knowledge of electronic access and key systems, software, and computer applications.

* Ability to maintain, upgrade and manage electronic access, key(s) and electronic key box(s) systems, both hardware and software.

* Knowledge of work order systems and ability to research needed information, input and close work orders.

* Ability to deal with confidential documents and environment.

* Must have exceptional organizational and time-management skills.

* Accuracy and detailed skills required.

* Knowledge of and ability to drive to all SLCC Campus and Centers.

* Written and oral communication skills required.

* Confidentiality required in all aspects of the position.

* Specialized knowledge of access control hardware, software, components - Site Control Units ESCUs, toggles, readers, devices, power supplies, IP addresses and EDCDs.

* Specific knowledge in card and key access software - Millennium ULTRA, SiteMaster200, Banner, Sprocket, and KeyTrak.

* Ability to promote teamwork.

* Self-motivation, self-starter, and multi-tasking skills.

* Clerical skills, i.e., typing, filing, answering phones etc.

* Conflict resolution and stress management skills.

* Work effectively under pressure and able to identify and resolve complex problems.

* Effective team member with the ability to influence and interact with all who impact a project and/or work.

* Knowledge of SLCC operations, missions, policies and procedures.

* Expanded knowledge of key systems and hierarchy.

* Maintain a clean work environment.

* Must be able to move 50 lbs.

* Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.

* Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties Special Instructions

* Full consideration will be given to applicants who apply on or before the priority review date indicated above.

* More information about Salt Lake Community College benefits:

SLCC Highlights

Salt Lake Community College is Utah's largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA Non-Exempt SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems ( URS ). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.