Specialist, Casual Retail - Maui Jim : Job Details

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and high touch work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~The major function of this position is: To create a welcoming and meaningful experience for all visitors to Maui Jim Sunglasses, we share our story, history, and core values of quality, craftsmanship, and adventure. You will assist customers with style selection, service, and repair needs, addressing any concerns promptly, all while promoting and selling our brand. Available Shift Hours:

• Flexible retail mall hours range from 10:00 AM to 8:00 PM GMT-10 (Sunday through Saturday)

• Candidates must be available to work weekends, evenings, and holidays as required

Our Retail Specialist position begins at an hourly wage of $19.00 to $22.00. The exact rate of pay will be based on store location, position, and experience level. The primary responsibilities and duties of this position are: As a Retail Associate at Maui Jim, you will play a key role in providing exceptional customer service. Your responsibilities will include:

• Welcome and greet all customers and vendors warmly and professionally.

• Work collaboratively with the team to meet operational and retail goals, maintain high customer service standards, and expand the customer base.

• Engaging customers with active listening and offering genuine assistance in sunglass fitting, style selection, and after-sale services. Demonstrating a strong understanding of Maui Jim products and heritage is essential.

• Subject matter expert on all product lines relating to technology, lenses, materials, use, fit and prescription capabilities, etc.

• Merchandise and maintain the appearance of the retail store to contribute to a positive customer experience.

• Open, close and manage all retail operations including processing sales, processing returns, and cash handling.

• Maintain and protect Maui Jim assets by following loss prevention procedures.

• Maintain daily inventory control and replenishment of retail stock.

• Assistance with onboarding and team development of retail associates in all aspects of retail responsibilities to support cross functional teams.

• Supporting a positive and enthusiastic service culture by communicating effectively with both internal and external customers.

• Support and promote the Point-of-Sale process in all areas of register procedure, protocol, and policies.

• Creative and adaptable team player with a winning and positive attitude.

• Monitoring merchandise for cleanliness and proper display, ensuring a high standard of presentation.

• Restocking and merchandising according to Maui Jim standards, with attention to detail in back-of-house operations and daily store maintenance.

• Proactively addressing customer concerns in line with Maui Jim standards and collaborating with leadership on elevated issues.

• Assisting in all other responsibilities as requested or required.

• Inventory, organize and clean retail space daily.

• Assist with all aspects of Walk in Repairs.

• Perform all other work-related duties as requested or required.

• Work as a team player to meet the goals of the team.

• Project a professional image for our customers.

• Identify holes in shop inventory and place fill in orders to bring stock to correct inventory levels.

Physical Requirements:

• Ability to use various frame repair tools

• Ability to lift 50 pounds

• Ability to use ladders and stairs

• Ability to stand and sit for extended periods

• Must be able to travel to assigned store with reliable transportation

• Ability to use a POS System and perform data entry and type 20-30 wpm

• Ability to manage conflicting priorities and work at a fast pace

• Project a professional image for customers

Special Requirements:

• Excellent time management and organizational skills

• Good hand-eye coordination

• Strong verbal and written communication abilities

• Some experience in leading, mentoring, or delegating tasks to others

• Quick learner

• Detail-oriented with strong problem-solving and analytical skills

• Adherence to uniform and name tag requirements

• Strong independent work ethic

• Aloha Spirit

• Strong interpersonal skills

Desired Qualifications

• High school graduate plus 1 year hospitality or customer experience (e.g., guest resolution, navigating difficult conversations)

Work Shift: Special Language Requirement (If Applicable):