Specialist, Platform Innovation – Launch / Project Coordinator/Specialist-III - LeadStack : Job Details

Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: Specialist, Platform Innovation – Launch / Project Coordinator/Specialist-III

Location: New York, NY – Hybrid- 2 days onsite - (both in the office + traveling as well as remote, but no set schedule)

Duration: 3 months with potential for an extension

Job id: 24-01657

Rate $50- $55/hour. (DOE)

About the Role:

Client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Manager of Launch and, Product Ops within our Platform Operations organization. This position is partially remote, partially in-office and partially travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You're excited about this opportunity because you will…

● Interface directly with merchant restaurants and work tirelessly to improve their experience

● Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants

● Perform a lot of hands-on work with hardware in addition to learning the ins-and-outs for Client software configuration

● Create merchant training materials to encourage staff understanding and adoption

● Train merchant staff on effectively using new platforms

● Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue

● Be able to achieve immediate results and adapt in an evolving work environment

● Look for ways to improve and want to shape the direction of the company

We're excited about you because…

● Bachelor's degree or equivalent work experience

● 4-5 years of work experience in account management, systems implementation, customer support, or hospitality (hard requirement, willing to consider candidates who are well seasoned as well as long as they are comfortable with the pay rate/duration, etc.)

● Able to complete tasks accurately, effectively and on time with superb attention to detail

● Experience working successfully cross functionally with individual contributors

● Excellent external and internal customer support skills

● Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.

● Experience working successfully cross functionally with other departments

Why You'll Love Working

● We are leaders – Leadership is not limited to our management team. It's something everyone at Client embraces and embodies.

● We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

● We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

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