Specialist - Police Support Services - Waco Independent School District : Job Details

Position Type: Paraprofessional/Support Staff/Specialist - Police Support ServicesDate Posted: 10/30/2024Location: WISD Police DepartmentJob Title: Specialist - Police Support Services Wage/Hour Status: Nonexempt/At-Will Reports To: Chief of Police Pay Grade/Days: 204/226 Days Dept./School: WISD Police Department Date Revised: August 2018Primary Purpose: Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; provides assistance and information to Waco ISD Police Department, emergency services agencies and general public. Perform routine office, secretarial, and clerical tasks. Qualifications: Education/Certification: High school diploma or GED Fluent in English and Spanish preferred Texas Telecommunications License preferred Must possess a valid Texas Driver's License. A variety of technical training and certifications are required within one year of hire, including Telecommunicator Certification from Texas Commission on Law Enforcement (TCOLE) for access to National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS); depending on the needs of the district, additional licenses and certifications may be required. Special Knowledge/Skills: Ability to interact, relate, and work well with students and adults from a variety of ethnic and social backgrounds Possess an understanding of school safety, disciplinary rules and regulations Ability to record information Ability to follow verbal and written instructions Ability to communicate effectively (verbally and written) Ability to pass required physical, psychiatric, and drug tests Ability to maintain emotional control during high stress situations Bonded as required by Texas Education Code 37.081(h) Ability to use software to develop spreadsheets and databases, and perform word processing Proficient keyboarding, file maintenance skills and 10-key skills Experience with data entry and record keeping Excellent organizational, communication, and interpersonal skills Problem solving skills Detail oriented and ability to meet established deadlines Experience One to two years of clerical/data entry experience preferred Previous dispatch or emergency services experience preferred. Major Responsibilities and Duties:

Assist with inputting law enforcement field data into the police department's record management system.

Assist in maintaining an effective police filing system.

Assist in collecting pertinent law enforcement data and organize it into useable forms.

Operate a Computer Aided Dispatch System and other computer terminals.

Answer, screen, and process incoming emergency and non-emergency calls.

Operate radio equipment to dispatch police officers and emergency vehicles.

Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC) and Texas Law Enforcement Telecommunications System (TLETS).

Provides detailed call information to police officers; maintains status and awareness of all public safety unit locations; monitors message traffic and relays information to assure that responders' safety is top priority; notifies key WISD personnel on critical incidents.

Report criminal violations to the District Police Department.

Report school policy violations to school administrators.

Respond to and assist in resolving conflicts and confrontations

Assist with calls from the local school principal or his designee regarding crisis situations, accidents, and reports of crime (as needed).

Submit oral and written reports to the school administration and District Police Department. Document each day's activity and submit a copy to the district Police.

Refrain from inappropriate contact with students. Personal relationships with students on duty as well as off duty relationships with students are expressly prohibited.

Comply with policies established by federal and state law, State Board of Education rule, and local board policy.

Operate all equipment according to established safety procedures.

Assist departmental supervision in additional specialized activities to include but not limited to providing assistance in the performance of any other security duties and/or assist police at their request in other related duties. These duties may be performed at headquarters or in any other facility deemed appropriate by police supervision for any period of time.

Work on any campus, district facility, or any other location that District events are scheduled.

Maintain confidentiality of police information.

May be required to respond afterhours, including holidays and weekends, in the event of a departmental or district wide emergency

Perform other duties as assigned.

Equipment used: Personal computer, district data management system, printer, typewriter, multi-line phone system, copier, fax machine, district vehicles that are security and/or police equipped, , alarm systems, fire extinguishers, and security equipment is possible. Working Conditions - Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress. Constant student, district personnel, visitors and other members of the public contact. Repetitive hand motions; prolonged use of computer. Administrative office environment with interruptions, hectic pace, and short deadlines. Sitting, standing, walking, stooping, bending, and reaching. Occasional lifting and moving of moderate to heavy objects. Strenuous walking, standing, and/or climbing. Mobility to direct traffic (pedestrian or vehicle); specific hearing and visual requirements; ability to control sudden or extreme physical acts of others and exhibit rapid mental and muscular coordination simultaneously. May be subject to adverse and hazardous working conditions including violent and armed confrontations. Special Note: Pursuant to the Federal Bureau of Investigation (FBI) CJIS Security Policy, police dispatchers are required to undergo both a Division of Criminal Justice Services (DCJS) and FBI criminal fingerprint background check.Note: This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions or working conditions associated with the job. This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment. The school district may add to, modify or delete any aspect of this job (or the position itself) at any time as it deems advisable.Non Discrimination Statement The Waco Independent School District is an equal opportunity educational provider and employer who does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information or non-proficiency in English language skills in educational programs or activities that it operates or in employment matters. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Age Discrimination Act of 1975, as amended; Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act; and school board policy not to discriminate in such a manner. For information about your rights or complaints regarding compliance with the nondiscrimination requirements of Title IX, please email [email protected] or contact Waco ISD Assistant Superintendent of Human Resources at 254-###-#### or Assistant Superintendent for Student Services and Support at 254-###-####. For information or complaints regarding compliance with the nondiscrimination requirements of Title VI and Title VII, as amended, contact the Waco ISD Assistant Superintendent of Human Resources at 254-###-####. For information or complaints regarding compliance with the nondiscrimination requirements of Section 504 of the Rehabilitation Act of 1973, as amended, contact Waco ISD Special Education Executive Director at 254-###-#### or write to P.O. Box 27, Waco, TX, 76703.