Summary:The Specialist, Servicing QC is responsible for conducting quality control reviews of the various servicing areas in accordance with insurer/investor guidelines, and state and federal regulations.
Essential Job Duties and Responsibilities: - Conducts loan level reviews for adherence to servicing guidelines and provide clear and concise feedback.
- Gaining knowledge of audit software, auditing techniques, and proficiency with utilizing large amounts of data is required.
- Self-motivation, with a proven ability to multi-task and work independently, as well as part of a team.
- Review applicable federal and state laws and regulations and makes recommendations to Servicing QC management.
- Assist and work closely with departmental staff within SQC and Operations Risk and participate in process improvement activities.
- Comply with all company policies and procedures.
- Maintain regular and punctual attendance.
Other Job Duties and Responsibilities: Performs other related duties as assigned.
Supervisory Responsibilities: This position is an individual contributor.
Qualifications:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:- Bachelor's Degree from a Four (4) year College or University; or minimum of 3 years related mortgage servicing experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations:None Required
Work Complexity:Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity:The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.
