Specimen Processing Group Lead - Quest Diagnostic : Job Details

Category Specimen Processing Location Cleveland, Ohio Job function Operations Job family Specimen Processors

Shift Evening Employee type Regular Full-Time Work mode On-site

Specimen Processing Group Lead- Cleveland, OH - Wednesday - Sunday 3:00pm-11:30pm

$5,000 Sign-on Bonus for first time Quest Diagnostics employees and Relocation Available!

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

* Demonstrates a proficiency and understanding of all job duties in Specimen Processing department

* Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed

* Assists all SPT's in proper test selection and problem resolution

* Answers and clarifies employee questions (including laboratory personnel) regarding processing

* Provides appropriate feedback to supervisor(s) when problems arise.

* Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift

* Monitors supply inventory, ordering supplies as needed

* Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required

* Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)

* Perform all other job duties as assigned

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* In addition to above, the group leader may assist the supervisor(s) in the following:

* Prioritizing work assignments

* Monitoring production and activity of all SPT's in order to meet departmental deadlines

* Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment

* Ensures effective employee utilization through workforce planning to include staffing weekends and holidays

* Makes suggestions and recommendations to enhance workflow

* Helps manage department overtime

* Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

QUALIFICATIONS

Required Work Experience:

Internal candidates minimum of one year in SPT III/related role

Preferred Work Experience:

* 3 years experience in a laboratory environment with Specimen Processing experience preferred.

* Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical and Mental Requirements:

* Performs multiple tasks simultaneously and with interruptions, physical and mental stress

* Works in a biohazard environment and practices good safety habits

* Able to sit or stand for long periods

Knowledge:

N/A

Skills:

* PC skills including the ability to run reports & use to manage workflow; real-time thru-put

* Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.

* Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task

* Demonstrates strong interpersonal skills that foster a positive environment

* Demonstrates flexibility and adaptability

* Drives frequent employee interaction on the floor providing feedback, coaching, and guidance

* Demonstrates excellent communication skills and ability to answer questions with both internal and external clients

* Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures

* Works under pressure and assists department in maintaining productivity and quality goals

* Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems

EDUCATION

High School Diploma or Equivalent

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets