Specimen Processor/Client Services Rep - Yale New Haven Hospital : Job Details

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.EEO/AA/Disability/Veteran

1. Registers All Specimens Received From Outreach Patients In His, Ensuring Appropriate Information IsCompleted. Obtains Missing Information By Contacting Physician Office Or Skilled Nursing Facility

2. Accurately Requests Laboratory Tests In Computer Using Correct Coding And Generating A Computer LabelContaining Patient/Specimen Information

3. Properly Identifies, Labels And Processes Specimens, Creating Specimen Batches As Needed.

4. Prioritizes Specimens During Times Of Peak Workload To Ensure Timely Processing.

5. Checks Specimen Tracking Board And Shipping Batches. Follows Up On Missing Or Overdue OutreachSpecimens.

6. Adheres To Safety Procedures For Equipment And Handling Of Hazardous Material.

7. Answers All Calls With Exceptional Telephone Etiquette And Initiates Appropriate Actions UtilizingProblem-Solving Skills, To Provide Timely Responses To Inquiries. Maintains A Strong Knowledge OfDepartmental Laboratory Services, Testing, And Requirements. Maintains Records And Documentation OfActions/Resolutions.

8. Monitors Failed Fax/Failed Scheduled Report Printer And Addresses Issues In A Timely Manner. This MayInclude Working With Is Staff To Resolve Software Or Hardware Issues.

9. Disseminates Patient Results In The Manner Requested By Each Customer.

10. Receives Physician Orders For Laboratory Services Via Telephone/Fax, Completes Requisition Form AndDistributes Form For Anticipated Patient Visit.

11. Creates/Maintains Manifest And Home Draw Work Orders For Efficient Collection Of Specimens From HomeBound Patients.

12. Responds To Requests For Additional And/Or Stat Services And Delegates To The Appropriate OutreachPhlebotomist.

13. Dispatches And Prioritizes Courier Services And Client Supply Requests In A Timely Manner.

14. Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And SelfDevelopment As Outlined In Performance Review.

15. Performs Other Duties As Assigned To Ensure Smooth Operation Of The Department/Section.

EDUCATION

High School Graduate Required. Medical Terminology Preferred.

EXPERIENCE

One To Three Years Experience In A Healthcare Environment Preferred; Experience Working With Internal AndExternal Customers In A Fast Paced Environment Preferred; Keyboarding Skills Required. Familiarity With GeneralLaboratory Procedures (Eg. Centrifugation, Specimen Handling) Is Preferred.

SPECIAL SKILLS

Excellent Communication And Customer Service Skills Required. Appropriate Telephone Etiquette Required.

LICENSURE/CERTIFICATION

Valid driver's license, and acceptable driving record required.