Sr. Customer Assistance Representative - Enterprise Mobility : Job Details

OverviewThe Sr. Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. Customer Assistance Representative will gain knowledge through local trainingand hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.This role pays $15/hour and is located at 1624 Saint Matthews Rd. Orangeburg, SC 29118.Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.Meet and greet customers in a friendly and timely manner.Provide directions and general assistance.Assist to assess condition of rental upon return.Process returns, check-ins and exit kiosk transactions.Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.Understand and communicate rental terms and conditions, vehicle features and other services.May sell optional protection products, upgrades, fuel options and other additional equipment.Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.Clean vehicle interior and exterior by hand or by operating washing equipment when needed.Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.Perform miscellaneous and backup duties job-related duties as assigned. Qualifications High school diploma or GED equivalent required.Some college preferred.Must have at least 1 year prior customer service retail or administrative support experience.Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.No drug or alcohol related conviction on driving record in the past 5 years.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be willing to accept $15.00/hr.Must be available to work full time hours (up to 40 hrs/wk). Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr