Sr Customer Research Manager, AWS Customer Research, AWS Customer Research - Amazon : Job Details

Description

AWS is seeking a strategic and customer-centric Sr. Market Research Manager to drive insights that shape our future product roadmaps and go-to-market strategies. In this pivotal role, you'll be responsible for executing primary research, analyzing data, and delivering compelling narratives that guide decision-making across AWS product and marketing teams. As a Sr. Market Research Manager, you'll collaborate closely with product managers, marketers, and senior leadership to understand their business objectives and craft tailored research plans. You'll design and oversee diverse research methodologies as you help AWS formulate, build, introduce, and position future products. Your ability to synthesize complex data into actionable insights will be critical in informing product strategy, positioning, and marketing initiatives. You'll be a champion for customer-centric decision-making, ensuring that research findings are communicated effectively and drive meaningful business impact. The successful candidate will be a self-starter, with strong attention to detail, vocally self-critical, with an ability to work in a fast-paced, high-growth, ambiguous, and ever-changing environment.

Key job responsibilities

Develop and execute a strategic research roadmap aligned with AWS's product and marketing priorities

Partner with cross-functional stakeholders to define research objectives, methodologies, and sampling strategies

Analyze diverse data sets and extract insight to foster insights and strategic guidance

Craft compelling narratives that distil complex insights and strategic guidance to socialize research findings and recommendations

Design and implement quantitative and qualitative research instruments, including surveys, discussion guides, and data analysis frameworks

Hands-on-builder both in the development of online surveys and moderating interviews and group discussions

Vendor manager who can build best-class ecosystem of research partners to support research initiatives

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

Basic Qualifications

- 7+ years of experience in market research and analytics, preferably in the technology industry

- Bachelors or advanced degree in business, mathematics, or the sciences

- Proven expertise in quantitative and qualitative research methodologies

- Exceptional storytelling and communication skills, with the ability to distill complex data into clear, actionable insights

- Strong analytical and problem-solving capabilities

- Excellent project management skills, with the ability to manage multiple initiatives simultaneously

- A natural curiosity and desire to learn

Preferred Qualifications

- Experience with emerging technologies research

- Experience with in business-to-business (B2B) research

- Experience with product research

- Experience in international research

- Experience in both client-side and vendor-side research positions

- Analytical skills with experience in statistical modeling

- Advanced and relevant education

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.