Sr Depot Repair Technician - Thermo Fisher Scientific : Job Details

Work Schedule

First Shift (Days)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

How will you make an impact:

Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals - quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives. The Sr. Depot Repaid technician will play a key position in the success of our team y providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.

Location: Tewksbury, MA

Hours: Mon-Fri 8am-5pm

What will you do:

* Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.

* Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.

* Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).

* Follow all applicable Standard Operating Procedures (SOP's) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

Education:

* A High School Diploma or GED equivalent is the required minimum education.

* Technical school preferred.

Experience:

* Preferred: +1 Year experience in a technical role

* Required: Valid drivers' license

* Preferred: Service repair and/or calibration experience

* Preferred: Experience in customer service

Knowledge, Skills, Abilities:

* Outstanding analytical capability and problem-solving skills

* Ability to work in a team environment and influence others to achieve results

* Self-motivated with bias for action

* Excellent interpersonal and persuasive communications abilities

* Substantiated capability to optimally negotiate and close business

* Evidence of professional presentation skills

* Outstanding follow-up, time management skills, and interpersonal skills

* Ability to operate independently, with initiative, and good business judgment

* Strong digital literacy including an understanding of Windows, Word, Excel and Access

* Ability to learn and develop new processes within our CRM application

* Experience within an accredited (ISO 17025) Calibration Laboratory a plus

Physical Requirements / Work Environment

* Ability to travel overnight up to 20%

* Ability to travel locally to customer sights as needed

* Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.

* Prolonged periods of sitting required.

What We Offer

Compensation

* Competitive Hourly Pay Rate

* Additional shift differential for 2nd shift and 3rd shift positions

* Annual performance-based bonus

* Annual merit performance-based increase

Excellent Benefits

* Benefits & Total Rewards | Thermo Fisher Scientific

* Medical, Dental, & Vision benefits-effective Day 1

* Paid Time Off & Designated Paid Holidays

* 401K

* Tuition Reimbursement

* Employee Referral Bonus

* Career Advancement Opportunities