Job Location : Bloomfield,CT, USA
The Client Service & Operations organization within the Digital & Analytics division is pivotal to driving and impacting the Client Experience across several business segments. The Senior Director of Implementation has accountability to US Employer, Cigna Global, Evernorth and PBM implementation functions in support of new and existing growth clients. This Senior Director will drive a high performing team to execute on strategy and vision of a consistent, repeatable process ensuring high quality client satisfaction and retention. This leader will develop strong partnerships across Sales and Account Management, Technology, Specialty, Product, and other Operational teams to drive alignment and continual efficiencies for operational readiness and effectiveness. This Senior Director must think with an enterprise mindset and continuously challenge the status quo necessary to balance market demands with successful delivery. The Senior Director will serve as the overall accountability leader for RFPs, finalist presentations, consultant relations, implementations, expansions, and client escalations. Additionally, this leader will serve as a program sponsor on special internal projects to continue to drive effectiveness and alignment across the organization in support of greater client, member, and employee satisfaction. This role will be expected to lead teams directly and cross-functionally to develop to their full potential and meet organizational goals.
You will be responsible for leading a team of approximately 500 people, including 6 Directors/Sr. Managers. In your first 90 – 120 days, you will focus on three primary activities: 1) gain an understanding of the roles, teams, and resources within the organization by shadowing the current leader, 2) observe, identify and implement areas of improvement, and 3) participate in Project Accelerate in an advisory capacity.
Responsibilities:
Qualifications:
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 170,200 - 283,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
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