Sr. Director of Partner Services - DCAC : Job Details

Job DetailsJob LocationDallas Children's Advocacy Center - Dallas, TXPosition TypeFull TimeEducation Level4 Year DegreeTravel PercentageNegligibleJob ShiftDayJob CategoryNonprofit - Social ServicesDescriptionThe Dallas Children's Advocacy Center is seeking an experienced Sr. Director for the Therapeutic Clinical Services and Advocacy Services Department. GENERAL DESCRIPTION: Reporting directly to Chief Program Officer, the Senior Director of Partner Services leads and provides oversight of the actions and coordination of all investigative disciplines and are primarily responsible for helping to hold the Multi-Disciplinary Team (MDT) accountable for ensuring all parties adhere to the investigative protocol for a child's case. This protocol governs the roles each discipline plays in the investigation, prosecution, and healing services for children of DCAC. As such, they will shape and guide relationships with DCAC Partner Agencies, child-serving community organizations, and local and state constituents. The Senior Director of Partner Services will lead efforts to increase knowledge of DCAC's mission and services and engagement with external partners. They will drive best practices within the Multidisciplinary Team (MDT) to ensure a strong, cohesive, and collaborative MDT approach to child abuse cases. The MDT consists of team members from DCAC, law enforcement agencies, child protection offices, medical facilities, and child centered community agencies. ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 children and their non-offending family members.We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.Everyone involved in DCACs work shares a common set of core values:

• The children come first in all that we do.
• We operate as a seamless team.
• Each of us acts with a servants heart.

In 2018, DCAC was named a Best Place to Work by Dallas Business JournalNumber of Staff Supervising: Director of Coordination Services, Director of Forensics Services, Director of Partner RelationsESSENTIAL DUTIES AND KEY RESPONSIBLITIES:Community Outreach / Collaboration:

• Responsible for overall assessment, development, and implementation of ongoing partner and child-serving community agency orientations, training, and technical assistance needs of MDT (multi-disciplinary team) related to collaborative efforts and cross-discipline training; collaborate with education department and partner relations to identify the training needs for the MDT.
• Responsible for collaborating with the CPrO in coordinating, facilitating, maintaining, and enhancing relationship with DCAC partner agencies. Identifies senior level relationships with such agencies as well as ensures in-person meetings are held with the appropriate representatives as needed.
• Designs, builds, and grows robust relationships among key DCAC partner agencies (such as CPS, Law Enforcement, Trafficking), child-serving community organizations, and government officials.
• Represents DCAC in community task forces, speaking engagements, conferences, and training that further DCAC's mission; attends community, donor, key stakeholder meetings with or on behalf of the Chief Program Officer.
• Engages and educates community partners by providing DCAC tours, visiting local police departments, child protection office, medical facilities, and child centered community agencies.
• Support the CPrO in strengthening relationships with other departments, MDT disciplines, CAC colleagues, and CACTX to advance agency services.
• Works creatively with child-serving community partners to identify and secure essential resources designed to meet the needs of DCAC partners and clients; such community partners may include domestic violence agencies, trauma responsive services, substance abuse agencies and other DFW agencies that may provide resource services for clients.

Program Operations:

• Oversees the management of the day-to-day process of Coordination Services, Forensic Services, and Partner Relations.
• Ensures program operations are best and promising practices through a consistent review of program data sets and outcome metrics, utilizing the information to make data driven decisions regarding updates to program delivery.
• Develops, implements, and maintains standardized program processes and procedures that ensure services are free of barriers for children in need of services at DCAC.
• Mentor and collaborate with department leadership to ensure quality services are in place as pertains to the investigative and partner services required to support all reported victims of child abuse served by the agency and partners.
• Conducts on-going visits with onsite and offsite partners to steward one team approach to service delivery.
• Coordinate and analyze outcomes to inform future programmatic decisions. Ensure that appropriate data is collected and maintained for grant funding reports and that reports are submitted promptly.
• Evaluates feedback from participants and partner to assess effectiveness and implement changes or improvements as needed.

Compliance:

• Responsible for the oversight, coordination, evaluation, and compliance with CACTX Texas Standards for CACs, NCA accreditation standards, and Texas Family Code and Administrative code; conducts annual reviews to ensure Partner Services follows required standards, statues, and laws.
• Reviews, revises, and re-executes DCAC MDT Investigative Protocol and Memorandums of Understanding (MOUs) and ensures documents are updated and in compliance with executed signatures.
• Responsible for the overall management of criminal and civil case tracking and ensures case tracking activities are monitored and dispositions and outcomes on cases are up to the standards and requirements of CACTX (Texas Children's Advocacy Center).
• Oversee the coordination, integration, and delivery of all programmatic services under the Partner Services umbrella, promoting collaborative relationships between departments and ensuring that expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.

Leadership Oversight:

• Supports the Chief Program Officer in the overall development, service delivery, and management of the programming provided to the community.
• Ensures efficient and effective daily operations under the Partner Services umbrella.
• Provides supervision, coaching and professional development support to the Program Directors in the Forensic Services, Partner Relations, and Coordination Services departments and their team members.
• Oversees, in conjunction with the Directors under the Partner Services umbrella, the goal and objective setting process and the annual employee performance evaluation process.
• Responsible for staffing plans and participates in hiring decisions to build high functioning, collaborative team; works strategically to ensure alignment, communication, and positive relationships with internal and external stakeholders.
• Ensures suitable metrics and key performance indicators are in place to measure performance and progress of the programs under the Partner Services umbrella and team members.
• Maintains a high level of fiscal responsibility in managing budgets and completes accurate funding and productivity reports.
• Maintains high level of expertise within child abuse and trafficking fields by staying current on relevant literature, research, and interview trends.
• Supports individual and team wellness through implementation of CE-CERT skills and debriefing.
• Provides staff with regular opportunities for relationship and team building, and staff recognition and support.
• Fosters effective teamwork between Partner Services and other DCAC departments.

Other Duties:

• Participates in relevant peer meetings and individual team meetings to collaborate, report on trends, and problem solve with all relevant stakeholders.
• Stewards' relationships with program leadership and understanding of agency services to accurately plan and coordinate efficient and effective program analysis and supports.
• Attends and participates in monthly supervisor meetings.
• Attends and participates in check-in meetings with Chief Program Officer.
• Attends and participates and/or assists with Crimes Against Children Conference.
• Attends on-going training in field subject matter.
• Support the Chief Program Officer in executing strategies in the DCAC strategic plan.
• Other duties as assigned.

QualificationsEducation and Experience: Bachelor's degree in social work, criminal justice or similar from an accredited university; master's degree preferred but not required. At least 4-5 years working in the field of child abuse and neglect and 3-4 years supervisory experience; preferably with at least 3 years of experience working in a children's advocacy center or multidisciplinary team model. Required License(s) or Certifications: Valid and clear DL. Must successfully complete annual criminal and civil background checks.Software experience required: Proficient experience with Microsoft Applications and client database management.Core Competencies Required:

• Accountability and Dependability
• Budgetary Oversight
• Collaborative Skills
• Compassionate Leadership
• Communication Skills
• Decision Making and Judgement
• Leadership Skills
• Management Oversight

Knowledge, Skills, and Abilities:

• Knowledge of the MDT (multi-disciplinary team)/CAC (Child Advocacy Center) model, DCAC's investigative protocol, and emerging trends with the field of child abuse.
• Ability to make quick and accurate decisions with changing priorities.
• Skilled with effective communication with a diverse community of stakeholders including law enforcement, CPS, the Dallas Juvenile DA's office, Children's Health, DCAC staff, clients and families.
• Skilled and effective in encouraging participation from stakeholders in the MDT model coordinating a joint response to concerns of abuse, neglect, child sex trafficking and high-risk behavior.
• Skilled at being creative, resourceful, detail-oriented, flexible, possessing a positive attitude, tact, good judgment, cultural sensitivity, and working well as a team member with staff, community professionals, and volunteers.
• Ability to bring others together to try and reconcile differences and uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.
• Ability to maintain a neutral overview while leading the team to explore alternative options and outcomes while managing, mediating, and deflating high-stress situations between partner agencies and/or staff.
• Excellent presentation and communication skills, both written and verbal.
• Skilled in project management and coordination of multiple stakeholders contributing to a shared project.
• Knowledge of staff management and relationship building, including coaching, training and mentoring and conflict resolution.
• Demonstrated ability to work with all levels of employees, board members, partners, and community.

WORK ENVIRONMENT: Work Location: All work must be performed in the office due to client confidentiality. Employees working at DCAC 90 days are eligible to apply for a hybrid work schedule. Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.). Working Conditions: Work may be performed but is not limited to an office environment.Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.Core Values: Must demonstrate/live our organization's core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant's heart. DCAC is proud to be an Equal Opportunity Employer, and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. BENEFITS:

• 100% Paid Employee Health Insurance-PPO
• 100% Paid Employee Dental Insurance
• 100% Paid Short Term Disability
• 100% Paid Long Term Disability
• 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
• Vision Insurance through Superior Vision
• Pet Insurance through Nationwide
• Legal Services through Freshbenies
• Flexible Spending Account
• Dependent Spending Account
• Six (6) weeks' of paid Parental Leave
• Employee Assistance Plan (EAP)
• Health Advocate
• WellVia Teladoc Program
• 403b Retirement and Contribution Plan with up to a 4% employer contribution
• Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
• Bilingual Stipend (English/Spanish) of $2,700 annually
• Cell Phone Stipend
• 10 Paid Holidays
• 2 Floating Holidays
• 14 Wellness Days
• 10 Vacation Days
• DCAC participates in the Public Service Loan Forgiveness Program (PSLF)