ABOUT THE ROLEThe Sr. Field Quality Engineering Technician assists the Field Quality Engineering team to investigate and communicate issues and corrective actions to the broader Peloton teams. The right candidate for this role possesses the technical ability, problem-solving and communication skills to troubleshoot, diagnose, and document failure analyses in accordance with the Field Failure Analysis process. They will also be responsible for updating and maintaining technical work instructions to support training with our customer support and field operations teams. As an individual, the ideal candidate is independent, highly motivated, organized, flexible, and enjoys working in a collaborative team environment to improve product quality. This job is based in the US and requires some domestic and possibly international travel. This role reports to the Field Quality Engineering Manager.YOUR DAILY IMPACT AT PELOTON
- Investigate and document reported issues or failures at our warehouse, customer locations, or quality lab to provide specific details to Field Quality Engineers to aid in root cause analyses and implementation of corrective actions
- Work with internal teams as a product expert to improve troubleshooting, increase customer satisfaction, and refine issue reporting to improve issue resolution time
- Facilitate the training of field operation teams by authoring technical work instructions in coordination with Field Quality Engineers
- Participate in the creation of rework procedures. Help coordinate resources and equipment and execute rework
- Perform basic product verification for functionality
- Advise/recommend rework procedure, the method required, and the resources
- Develop and gain approval of rework plans
- Coordinate execution of rework plans
- Coordinate actions/repairs in warehouse locations and at supplier
- Communicate result of the implementation
- Verify results of implementation
- Support reverse logistics partners as a product liaison
- Participate in cross-functional sustaining design efforts
YOU BRING TO PELOTON
- 3+ years of experience in mechanical engineering, manufacturing engineering, electrical engineering, or other technical disciplines
- Strong written and verbal communications skills, documentation and report writing skills
- Proven track record for troubleshooting issues and product evaluation
- Hands on experience, disassembling mechanical parts and basic electrical knowledge
- Lean/Six Sigma training, Green Belt a plus
#LI-SS1#LI-HybridThe base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton's competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:- Medical, dental and vision insurance- Generous paid time off policy- Short-term and long-term disability- Access to mental health services- 401k, tuition reimbursement and student loan paydown plans- Employee Stock Purchase Plan- Fertility and adoption support and up to 18 weeks of paid parental leave - Child care and family care discounts- Free access to Peloton Digital App and apparel and product discounts- Commuter benefits and Citi Bike Discount- Pet insurance and so much more!Base Salary Range$69,500-$90,400 USDABOUT PELOTON:Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email:
[email protected] be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email
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