Sr. Flight Coordinator - In-Flight Crew Connections : Job Details

Position Title: Senior Flight Coordinator

Company: Confidential

Location: Dekalb-Peachtree Airport (PDK) in Atlanta, Georgia

Must reside within 60 – 90 min of PDK

Employment Type: Contract to hire – overtime eligible!

The Senior Aerial Services Flight Coordinator is an integral part of the Aerial Services team. This individual serves as the primary point of contact with the C-suite to arrange and manage logistics regarding flight requests.

This position reports directly to the Customer Service Supervisor.

Job Responsibilities

• Perform Dispatcher/Office Manager responsibilities and duties, including dispatch of aircraft as defined in the General Operations Manual (GOM).
• Manage additional administrative duties as assigned by Director, Aerial Services or Customer Support Supervisor.
• Communicate with airport ground services, air traffic control, and other departments to ensure smooth operations.
• Handle customer service inquiries related to flights and provide timely updates on flight statuses.
• Oversee and assist with coordination of facility activities and meeting needs.
• Participate and support the Safety Management System (SMS) and ISBAO Standards.
• Reconcile aircraft and facility expenses.
• Interact with executive level customers.
• Pro-active flight following.
• Complete FRAT for all trips.
• Complete and audit post flight records.
• Personally, and professionally, model all aspects of company culture – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

Preferred Qualifications

• Licensed FAA Dispatcher Certificate (highly desired)
• NBAA Certified Aviation Manager (CAM) Certificate (desired)
• At least 5 years of experience in FAR Part 91, or subpart K, aircraft scheduling experience.
• Familiarity with part 135 (desired)
• Knowledge of business scheduling software systems.
• Familiarity with all aspects of Business Aviation.
• College Bachelor's Degree, or higher, desired with Aviation Management, Finance, Accounting, or other appropriate experience within aviation operations. (preferred)

Key Skills and Abilities

• In-depth understanding of flight scheduling, routing, and operational procedures.
• Working knowledge of aviation regulations, safety standards, and industry best practices.
• Ability to lead and mentor a team of flight coordinators and other operational staff.
• Experience in training, developing, and motivating team members to ensure smooth operations.
• Trusted interpersonal skills with an emphasis on valuing diversity, inclusion, effective conflict resolution, and being a positive member of a team.
• Clear, effective communication skills with both internal teams and external stakeholders.
• Strong analytical skills to resolve unexpected operational issues.
• Ability to prioritize and manage multiple tasks simultaneously in an organized fashion within a fast-paced environment.
• Flexibility to adapt to changing circumstances, unexpected issues, and last-minute adjustments.
• Familiarity with flight management software, scheduling systems, and other relevant technology platforms.