Sr Help Desk Agent, 2nd Shift, Remote - PC Connection : Job Details

Resolves advanced technical hardware and software issues utilizing extensive knowledge in software, hardware, network, and peripheral support as well as advanced knowledge in administrative tasks on workstations. Provides over the phone remote support to resolve technical issues. Responds to tickets via phone, in person, and electronically. Tracks all work with detail and precision within the ticketing system. Provides resolutions to issues escalated by Level 1. Owns and develops documentation for Level 1\Level 2 help desk staff. Min USD $25.00/ Hr. Max USD $31.49/ Hr. Qualifications Qualifications:Required Competencies:Advanced proficiency in Microsoft Office, including creating presentations, documents (with advanced formatting), and spreadsheets (including the use of macros). Strong computer knowledge with the ability to operate a keyboard for data entry at 40 words per minute. Educational Requirements:Associate's Degree or an equivalent combination of education and experience. Cert...Help Desk, Help, 2nd Shift, Agent, Remote, Technology, Retail