Overview:
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. As Americas largest independent tire retailer, specializing in tires & wheels, we have over 1,000 store locations and continue to grow every year. Our consistent growth over the last 60 years, the loyalty of our customers and passion of our people makes Discount Tire a great place to work.
Under minimal supervision, researches, analyzes and identifies opportunities to expedite distribution; develops recommendations which increase service and reduce costs. Develops, evaluates, and manages 3rd party vendor performance analysis.
Essential Duties and Responsibilities:
- Executes distribution strategies to ensure timely delivery of product to stores, maximizing quality, while mitigating supply chain capacity constraints.
- Collaborates with 3rd party vendor to identify and resolve issues, trends, or exceptions to logistic operations/processes; provides process improvement recommendations
- Ensures 3rd party vendor is in compliance with Service Level Agreement (SLA); holds vendor accountable to Key Performance Indicators (KPIs). Creates reporting and dashboards to identify trends. Escalates compliance issues to stakeholders.
- Investigates and resolves complex and escalated distribution issues.
- Assists employees, vendors or other customers by answering technical questions related to logistics processes and procedures.
- Mentors Logistics Analyst and Logistics Analyst II on supply chain knowledge, customer service techniques and communications.
- Collaborate on cross functional projects to improve systems, develop best practices, and optimize the distribution network for an expanding and complex Distribution Network.
- Stays current on the latest industry technologies, trends and strategies.
- Completes work in a timely and accurate manner while providing exceptional customer service.
- Other duties as assigned.
Qualifications:
- This position requires a minimum 5 years Supply Chain or related experience with progressive complexity and responsibility. Experience in a Retail Business is preferred.
- Demonstrated knowledge of supply chain principles such as transportation/ distribution operations, and/or inventory management tis required .
- Proven data mining, data modeling, data analysis, cost/benefit analysis, gap analysis and problem analysis experience is needed. Experience utilizing automated tools and databases are preferred.
- Advanced proficiency with Microsoft office, including skills with Word, Excel and Power Point is necessary.
- Demonstrated ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate complex ideas both verbally and in writing is necessary.
- Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
Educational Requirements:
Bachelor's degree in supply chain, logistics, operations management or related or equivalent experience is required. Logistics or Supply Chain Management certifications are preferred.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
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