Sr. Partner/Alliances Business Operations Analyst (Remote) - CrowdStrike : Job Details

The Senior Partner/Alliances Business Operations Analyst role is a global role responsible for the planning, execution, and management of the capabilities needed to support our Partner/Alliances go to market business. The role will lead the digital transformation of our Partner Experience across targeted and prioritized capabilities. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability through self-service, and represent the Partner across various cross-functional teams.What You'll Do:* Subject matter expert and single point of contact for assigned Partner capabilities* Interface with IT teams, providing, prioritization, user stories, user acceptance testing* Interface with GTM Program teams to understand business priorities and respective policies* Interface with business architecture team for process documentation and inter-dependencies for Partners across the company* Create and maintain a prioritized list of enhancements and roadmap of deliverables* Create supporting documentation and work instructions* Lead change management, including documentation creation and handoff to Partner field teams* Create and manage metrics - adoption, SLA, support - identifying opportunities to constantly improve and streamline processes, leading the execution of improvement cross-functionally* Create and maintain a governance model for assigned capabilities* Create a maintenance process to ensure high level of data and system hygiene* Point of escalation for the Partner operations field teamsWhat You'll Need:* Bachelor's degree* Minimum 5 years of Partner Operations experience* Experience managing key capabilities such as Contracts, Deal Registration, Partner On-boarding, Partner CPQ and Order Processing, Partner Training and Certifications* Extensive experience with SFDC/Salesforce.com* Experience at a fast-growing SaaS business* Strong analytical background and ability to flush out anomalies* Be a self-starter, detail-oriented, and operationally-minded* Excellent presentation and communication skills* Expertise in business applications including Excel, PowerPoint, Clari, Crossbeam and BI (Tableu a plus)* Ability to work in a fast-paced environment and manage through ambiguity#LI-CL1#LI-Remote PandoLogic. Keywords: Business Operations Analyst, Location: Austin, TX - 78703