- Provide in-depth, high-level training for internal and external customers as needed. Oversee the handling of government notices by team members for timely and accurate handling.
- Review, assist with, or assign research projects completed by the department.
- Create reports and action plans based on department trend analysis and system data. Flex system creation, updates, reporting, and analysis.
- Handle liquidated damages on behalf of the company and customers as needed.
- Provide impeccable customer service.
- Act as subject matter experts to provide guidance and education and answer questions to internal and external customers.
- Solicit and maintain all customs compliance documentation with customers.
- Must be able to handle confidential or sensitive information and projects.
- Work closely with other internal staff, departments, executive-level management, customers, and government agencies to deliver a high level of service to customers.
- Ensure all government and organizational policies are followed.
- Participate in customer, departmental and company meetings.
- Train team members as needed.
- Confirm receipt of government inquiries and ensure matter is resolved timely.
- Handles miscellaneous clerical functions for Regulatory department.
- Handles complex regulatory functions that include but are not limited to CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc.
- Review quality referral disputes for accuracy as an impartial mediator.
- Monitor and update miscellaneous regulatory-owned reporting.
- Brokerage system maintenance resulting from government updates.
- Review company procedures for accuracy and ensure compliance.
- Create company notices for internal and external customers.
- Research discrepancies were found as a result of regulatory matters.
- Research trends for possible issues identified from QA disputes and suggest internal training needs. Conduct reviews of customs documents.
- Provide internal guidance by vetting research and formatting communications and training material. Works directly with the Legal department for approval of internal publications.
- Provide in-depth, high-level training for internal and external customers as needed.
- Provides support to management and operations during CBP/PGA compliance reviews.
- Researches and collaborates in the drafting of company RIGHT documents.
- Oversee the handling of government notices by team members for timely and accurate handling.
- Review, assist with, or assign research projects completed by the department.
- Create reports and action plans based on department trend analysis and system data. Flex system creation, updates, reporting, and analysis.
- Handle liquidated damages on behalf of the company and customers as needed.
- Performs other duties as assigned.
Bachelor's degree or equivalent experience, preferably in the business field. Four years of brokerage work experience are required; regulatory experience is preferred. Brokers license required. QDM Apprentice required. A thorough knowledge of customs regulations, harmonized tariff schedules, and any other federal agency laws, regulations, and procedures governing the customs brokerage industry with preferred emphasis in post-entry processes. Demonstrated organizational skills to prioritize and manage multiple work assignments in a time-sensitive atmosphere. Excellent communication skills, verbal and written. Organizational and problem-solving skills. Detail orientated. Ability to handle high volume and time-sensitive work. Ability to work independently with minimum supervision. Preferred Qualifications: Hiring manager: Amber Hagewood Monday - Friday 8:00am-5:00pm *This role is remote **Candidates that live in Memphis, TN or Tonawanda, NY are preferred. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: Min= $4819.67 Max= $9144.92 Additional Details: FedEx Logistics provides freight forwarding as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status. Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans). Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about Equal Employment Opportunity is the Law. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
