Sr Solutions Engineer (Project Hire) - Disney : Job Details

Sr Solutions Engineer (Project Hire)Job ID: 10100072 Location: Santa Monica, California, United States / Los Angeles, California, United States / New York, New York, United States / Seattle, Washington, United States Business: Disney Entertainment & ESPN Technology Date posted: Jan. 17, 2025Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you'd love working for Disney Entertainment & ESPN Technology:

• Building the future of Disney's media business: DE&E Technologists are designing and building the infrastructure that will power Disney's media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

As an Ad Platform Technical Operations Senior Solutions Engineer supporting the Ad Platforms technology team at Disney, you are a part of a high performing team redefining TV advertising. We're seeking an ambitious Senior Solutions Engineer who will be responsible for owning day-to-day technical operations for the Automated Marketplace at DEET. Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments. The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. You will be accountable for the monitoring, health and growth of the Automated Marketplace.

Key Responsibilities:

• Own day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations.
• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
• Investigate complex issues, diagnose product bugs, and resolve requests.
• Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives.
• Maintain detailed support documentation for both internal and external use to strategically identify and understand trends.
• Contribute to the development of best practices, team processes, and peer training.
• Be a leader by example within the team.

Qualifications:

• At least 5 years of experience in ad technology, operations, support or incident management.
• Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types.
• Strong grasp of online video and display advertising and monetization.
• Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP.
• Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
• Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
• Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
• Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms).
• Bachelor's degree or relevant years of experience required. Degree in Information Technology, Computer Science, Mathematics, Business or in a related discipline preferred.

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The hiring range for this position in Seattle, WA and New York, NY is $132,500 to $177,600 per year and in Santa Monica, CA is $126,400 to $169,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney's two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Disability Accommodation For Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request.

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