Sr. System Administrator - 1017 - COCC : Job Details

Who we are...COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.What we need…We are seeking a highly experienced Senior System Administrator with the VMware Services Team. This role is integral to the management of our client IaaS platform, iWorkstation, as well as multiple client-based Cloud services. Our team oversees a variety of SaaS products and maintains multiple partner relationships, including operating as a Cloud Solutions Provider with Microsoft and offering MSP based services to our customer base.What's in it for you…COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:A hybrid schedule allowing you the flexibility to balance your work/life needsA customized training plan to successfully onboard you through your first yearA robust employee training and development program aligned with career pathing objectivesGenerous PTO offering as well as competitive pay and benefitsOn-site fitness center / off-site fitness/wellness reimbursementTuition ReimbursementOne-on-one career coachingFinancial planning assistance with certified professionalsFun employee events such as company outings, trivia, sports leagues wellness eventsPeer recognition programsWhat you'll do…Work in a fast-paced environment and manage multiple priorities simultaneouslyDaily customer interaction required to follow-up on issues and track progress of project(s)Install, configure and maintain Microsoft Windows Operating Systems, hardened custom images, networks, custom applications, and peripheralsTroubleshoot complex system-level problems with thin clients, virtual workstations, virtual servers, laptops, applications, and Cloud servicesRespond to escalated tickets from Level 1 Support TeamImplement and maintain security controls as requested by ClientsRespond to ticket requests and emails submitted by ClientsDeploy and manage Virtual Desktops and Servers as requested by ClientsParticipate in Disaster Recovery testingStay abreast of current technology trends and the impact to the infrastructureDocument system and application configurations and deployments standardsSome weekend/afterhours work required, as necessaryOccasional On-Call rotation required for Client and infrastructure production issuesWhat you'll bring…Bachelor's Degree in Computer Science or related experienceFive+ years of performing System Administration in a production environmentExtensive experience troubleshooting hardware and softwareProficiency shown working with Azure (AAD, Identity, Security, Compliance) and Microsoft 365 workloads, to include SharePoint Online, OneDrive, Teams, and Exchange Online - Intune MDM & Teams Voice/VOIP a plusProficient knowledge of troubleshooting various enterprise applicationsProficient knowledge of user access control, patching, and networking stacksProficient knowledge of Active Directory, Exchange Server, and other local systems management (DHCP, DNS, NTFS)Working knowledge of email system maintenance/support, and experience migrating a wide-scope of source environments into Exchange OnlineProficiency working with email/content protection systems (anti-spam/DLP/EOP) a strong plusProficient knowledge of setting up and maintaining VMware and virtualizationProficient knowledge of setting up and maintaining computer hardwareAbility to read, analyze and interpret banking periodicals, professional/technical journals and technical proceduresAbility to communicate effectively with all levels of staff and management both verbally and in writingEffective ability to lead projectsEffective ability to lead techniciansEffective documentation skills and strong attention to detailDemonstrated ability to work independently with minimal supervision as well as part of a teamAbility to explain complex issues to end users and Executives alikeProficient knowledge of assigned systems (e.g. Windows or Linux), including installation and troubleshootingExcellent customer service skillsEffective ability to maintain vendor and partner relationshipsPrior experience with project management tools, such as Smartsheet, a plusCertification(s) related to environment (e.g. Microsoft, VCP, LCP) a strong plusPrior MSP or consulting experience a strong plusLeadership experience a strong plusDemonstrated experience with PowerShell/MS Graph scripting, for support and deployment automation a plusThe salary range for this role is $90,000-$120,000 annually.COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-###-#### or emailing [email protected]. Please specify the help you need and we'll be happy to get back to you!