Organizes, prepares and conducts complex training and educational programs for user personnel. Training will include software packages used at FedEx such as Agility, Viz, Planview, and Project Place. Under general direction,Essential Functions
- Develop training materials and procedures and train users in the proper use of the software.
- Conduct software training sessions for individuals or groups both online and in person
- Develop supporting materials such as manuals, job aids, and e-learning modules
- Provide constructive feedback to learners
- Create training schedules and coordinate logistics
- Evaluating and monitoring the effectiveness of training sessions and making necessary changes to improve the delivery of the service
- Providing advice and solutions on software-related issues to customers
- Customizing training materials to match specific customer requirements
- Designs and develops in-house programs to improve effectiveness in the division.
- Competent to work at the high level of all phases of training.
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Experience in designing course content
- Ability to address training needs with complete courses
- Outstanding communication skills and comfortable speaking to crowds
- Excellent organizational and time-management abilities
- Excellent communications and interpersonal skills
Domicile Information: This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need. Minimum EducationBachelor's Degree in computer science, engineering, information systems, business administration or related field and/or equivalent formal training or work experience.Minimum ExperienceFive (5) years equivalent work experience in information technology or business environment.Knowledge, Skills and AbilitiesExcellent communications and interpersonal skillsPreferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: Pittsburgh, PA Pay Range: $5,424.03/month - $7,051.23/month Memphis, TN Pay Range: $5,152.82/month - $6,698.67/monthAdditional Details: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by December 16, 2024.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact
[email protected] have rights under Federal Employment Laws:
- Equal Employment Opportunity is the Law
- EEO is the Law Supplement
- Pay Transparency Policy
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
