Store Lead - Higher Love Cannabis : Job Details

Job Summary: The Store Lead assists the management team in the daily business operations of our retail store. General tasks include supervising employees, positively delivering internal & external customer service within the environment. Carrying out the directives given by the management team, and contributing to a positive work environment for employees while maintaining compliance with rules and regulations.

Responsibilities:

• Provide strong customer service daily to include an optimistic attitude, welcoming personality, and driven work-ethic. Must be able to provide great customer service to all customers.
• Become well-educated with all products offered and be willing to continue learning as the industry expands.
• Complete opening and closing procedures to ensure the cleanliness of the facility
• Ensuring all online menus are current with daily offerings and specials
• Foster and maintain a positive work environment
• Effectively communicate all store needs to Store Manager (GM) and Assistant Managers (ASM)
• Meet and exceed store sales goals and standards of performance
• Assist in training and developing newly hired Budtenders
• Assist in receiving, maintaining, and monitoring inventory
• Support Marketing and promotions
• Ensure visual excellence through product placement, closing standards and cleanliness.
• Willingness to be flexible and adapt to the needs of the business
• Has initiative to take on tasks, set own priorities and deadlines to problem solve in the moment
• Provide the highest level of customer service to patients on-site and on the phone as well as assisting the management team in the monitoring of the staff to ensure they are doing the same.
• Follow all rules and regulations to ensure we are compliant with CRA and the State of Michigan.
• Educate customers to ensure all patients are recommended the correct medication that will best help achieve their desired effects assist staff members in this as well.
• Complete tasks such as shoveling, salting, and removing any hazards from the property as needed within reason.
• Attend required meetings and help communicate appropriate and accurate information to staff
• Must lead by example in attendance, attitude, and work quality.

Qualifications:

• Must be reliable and honest
• Must be on time for all shifts, tardiness and repeated absences for shifts is not tolerated
• Reliable transportation
• At least 1 year of Customer Service and Experience working in a fast-paced environment
• Must be a team player and work well with others and the public as well as follow rules and regulations.
• Prior management experience in a retail environment preferred
• Must treat all coworkers and customers in a respectful and professional manner

Benefits:

• Competitive salary based on experience.
• Opportunities for career advancement and professional development.
• Health insurance.
• Employee discounts on cannabis products.
• Positive and inclusive work culture with a supportive team environment.

Working Hours: This is a full-time position with a flexible schedule, including weekends and evenings as needed to meet business demands.

If you have a passion for leadership, a strong understanding of operations, and a desire to contribute to the success of the cannabis industry, we encourage you to apply for this rewarding opportunity!