Store Manager II {Avenue U} Bilingual Mandarin/Cantonese preferred* - TD : Job Details

Store Manager II {Avenue U} Bilingual Mandarin/Cantonese preferred*

Apply remote type On Site locations Brooklyn, New York time type Full time posted on Posted Yesterday time left to apply End Date: February 1, 2025 (3 days left to apply) job requisition id R_1392306

Work Location: Brooklyn, New York, United States of America

Hours: 40

Pay Details: $93,080 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Line of Business: Personal & Commercial Banking

Job Description:

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria).
• Accountable for achieving both Store and individual performance metrics.
• Acts as peer mentor to developing store managers.
• Requires deep expert knowledge of the business, banking and bank operations.
• Provides coaching, mentorship and guidance to others within area of expertise.
• Oversees management of team requiring workforce decisions on acceptable level of risk-Moderate to High risk potential (loss/reputational).
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.
• Originates loan applications, handles Conditions of Lending and conducts loan closings.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience:

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Strong financial analysis skills.
• Excellent verbal and written communication skills.
• Notary License (preferred).

Customer Accountabilities:

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations.
• Actively promotes the Bank's presence/brand within the community.

Employee/Team Accountabilities:

• Leads, coaches and develops store teammates to create a consistent legendary customer experience.
• Responsible for management of the overall team providing both leadership and guidance.
• Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Accommodation:

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected].

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our Values:At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.