Store Team Lead - Wild Fork Foods : Job Details

Brand Experience: Deliver best-in-class customer service. Provide a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver exceptional service.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Be a subject matter expert in all product categories, sharing extensive knowledge with team members. Act as a Brand Ambassador, demonstrating passion for our people and customers.Handle customer complaints with determination and partner with Customer Service and QA as outlined in SOPs. Ensure all employees adhere to company policies and guidelines.

Leading People: Train and develop colleagues sincerely. Conduct on-the-job training for new joiners, ensuring they receive onboarding, product knowledge training, and understand company goals.Collaborate with the SSL to schedule 2 weeks of shadowing and training for new joiners. Lead ongoing training programs and promote participation in training sessions.Attend marketing and product training calls, working with the SSL to ensure employees receive detailed information on upcoming campaigns and products.Evaluate employee performance and identify training needs in collaboration with the SSL. Supervise and motivate Sales Leaders with humility.

Operational Excellence: Assist the SSL in planning and implementing local marketing strategies to attract customers.Coordinate daily customer service operations, including sales processes, orders, and inventory. Understand company goals and KPIs to drive sales results.Track progress of objectives and serve as SSL support in their absence, monitoring sales, KPIs, and operational tasks. Maintain store inventory knowledge to communicate effectively with the team and customers.

Physical Demands and Work Environment: Able to exert up to 50 pounds of force.Occasional exposure to extreme temperatures in walk-in freezers.Stand/walk for up to 8-10 hours with frequent movement within the store.

Benefits & Perks: Medical, Dental & Vision Insurance, 401k Retirement Plan, Higher Education Programs, Vacation Time, Paid Holiday & Birthday PTO, Monthly Bonus Potential, and WF Unlimited - Free Shipping.

Wild Chef: Allowance per month to shop in our store.

Qualifications: Enjoy interacting with customers and team members. Ability to multi-task while being attentive to customers. Flexible availability for various hours, including early mornings, evenings, weekends, and holidays.Work with integrity as part of a team towards a shared vision. Take initiative and collaborate with the SSL on new ideas.Ability to retain product knowledge, train, and lead people. Enthusiasm and passion for food and customer service preferred. Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.

Note: October 3rd, 2024 Nation-Wide Hiring Event. Walk-in to the store from 9 AM - 5 PM, 2021a Moriches Rd, Lake Grove, NY 11755.