Strategy & Operations Manager, Commerce - Tbwa Chiat/Day : Job Details

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we're growing. Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas.

The Commerce Strategy & Operations team reports to the COO and drives business decisions across post-purchase operations, logistics, payments, user experience, trust, and fraud. In this role you will:

• Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience
• Manage cross-functional commerce projects in close partnership with the product and engineering teams
• Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs
• Analyze commerce data to provide insights and recommendations
• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs.

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations Manager you should have:

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred
• 7+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations)
• Excellent project management skills, with the ability to handle multiple projects simultaneously
• Strong understanding of commerce operations and process optimization
• Proficient in data analysis and reporting tools
• Exceptional leadership and team management skills
• Strong communication and interpersonal skills
• Ability to think strategically and execute methodically
• Experience with SQL and analytics tools like Looker, Sigma, Hex is a plus

For US-based applicants: $160,000/year to $210,000/year + benefits + equity

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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