Student Assistant, Division of Student Success (35886) - Golden Gate University : Job Details

Position Title: Student Assistant, Division of Student Success

Department Name: Division of Student Success

Position Reports To: Director of International Student Services

FLSA STATUS: Hourly, Non-Exempt

Hourly Rate: $18.67

Benefits: Limited University's benefits

Days & Hours: Variable weekly schedule to be established by supervisor. Flexible schedule may require evening and weekend hours during peak periods.

BASIC FUNCTION AND SCOPE OF JOB:

Come join a fun and friendly team to provide exceptional services to GGU students as a Student Assistant! The Student Assistant position provides general support to the Division of Student Success team by serving as the first point of contact for our office suite, performing daily administrative duties, and contributing to ongoing projects. The focus of this position is front-line, world-class customer service - with great power, comes great responsibility. The ideal candidate is professional, a wizard at organization, responsible, and motivated to take initiative in all aspects of their work.

ESSENTIAL FUNCTIONS:

* Provide administrative support to the Division of Student Success (DSS).

* Document student requests and prepare forms as necessary.

* Exercise high customer service by managing a visitor/ caller inquiry until resolve is reached.

* Take the lead in actively listening to inquiries, patiently explaining school procedures, and then seeking staff assistance when necessary.

* Utilize various software to update student and employer information.

* Continuously learn about updates to school policy/ procedures and share learned information.

* Answer in-person and phone inquiries.

* Take mail to and retrieve mail from the mail room.

* Create flyers and other marketing materials for the office that would appeal to GGU students.

* Troubleshoot office equipment.

* Stay knowledgeable about student services and upcoming events.

* Provide support for on campus events.

* Offer perspectives and opinions as a student to enhance our services.

* Other duties as assigned.

Qualifications

* Education requirement:

* Must be a currently enrolled student at GGU.

* Direct job-related requirements:

* Have schedule flexibility during DSS office hours, 9:00am-5:00pm, Monday through Friday and work a minimum of 3 days per week and up to 19 hours per week.

* Skills and abilities:

* Experience in clerical assistance and customer service preferred.

* Strong organizational and interpersonal skills required.

* Ability to prioritize and work independently.

* High attention to detail.

* An attitude for taking the initiative in accurately completing detailed tasks, paying attention to deadlines, and multitasking in a fast-paced environment.

* Proficiency using MS Office and comfortable learning new technologies.

* Ability to follow instructions and ask questions when something is unclear.

* Willingness to give input regarding how existing processes might be improved.

* Knowledge of services provided by DSS.

* Initiative and aptitude to learn new programs.

* Must be highly sensitive to issues of confidentiality.

* This position spends most time in a shared office suite with minimal privacy.

* Lift up to 25lbs. Lifting and carrying of tables and display materials may be required when setting up events, as well as other heavy items within the office.

To apply: Please go to and submit an application, letter of interest, and a resume.

In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.

Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

University policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.

The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all especially women, minorities, people of color, veterans, persons with disabilities, and members of the LGBTQI community.

Golden Gate University annually collects information about campus crimes and other reportable incidents in accordance with the Federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Golden Gate University Report, please go to