Student Financial Services Representative - Kalamazoo Valley Community College : Job Details

Are you an administrative support professional who wants to join a team that plays a critical role in serving the greater Kalamazoo community? Would you like to work with students in helping them attain their educational dreams? If so, Kalamazoo Valley Community College may have a great opportunity for you.

About Us

Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, Michigan. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow, and thrive.

About the Opportunity

Kalamazoo Valley Community College is seeking a full-time Student Financial Services Representative. The individual in this position will seek to create a collaborative partnership between students and financial aid staff. The aim is to ensure that students feel welcomed to ask their financial aid questions and share their plans/concerns authentically, in an environment designed to be responsive and supportive. This position will support several aspects of the college's strategic plan, including providing holistic student support and the processing of VA Benefits.

Characteristic Responsibilities and Duties

* Answer financial aid phone calls and emails, see students at the counter, and process paperwork.

* Assist financial aid applicants with the financial aid process and veterans with veteran benefit applications.

* Notify student financial aid applicants of information needed to complete financial aid files.

* Assist aid recipients with program requirements and process VA benefit paperwork/applications, as needed.

* Track, update, and maintain student financial aid and VA benefit files within the financial aid office.

* Complete special and ongoing projects/tasks/responsibilities (such as work-study placement and monitoring, assist with America Reads position development, review student holds, complete housing/enrollment verification paperwork, and assist with Pell reconciliation).

* Enter data into assigned computer systems (Banner, Salesforce, VA OneSource, NSLDS, etc).

* Type standard forms, letters, and other mailings.

* Taking payments for student accounts, helping students set up payment plans, and help students set up refund options.

Minimum Qualifications:

Appropriate education, training, experience and talents are required. An example of this would be an Associate degree in an appropriate field and the equivalent of two years of general office work.

Preferred Qualifications and Experience: Physical Demands: Work Hours: Core Business Hours: Monday-Friday 8:00 am - 5:00 pm; Tuesdays 10:00 am - 7:00 pm on rotational basis. Posting Date 10/28/2024 Closing Date: Special Instructions to Applicants:

* Please apply online at jobs.kvcc.edu.

* This position will remain posted until filled, however, priority consideration will be given to applications received by December 15, 2024.

EEO Statement

As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.