Student Services Generalist - Union County College : Job Details

Job AnnouncementPosition Information Position Title Student Services Generalist Campus Elizabeth Department Center for Economic & Workforce Development Full-time, Part-time, Adjunct Part Time Exempt or Non-Exempt Non-Exempt Regular,Temporary, or Grant Grant General Description Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ/Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.Characteristics, Duties, and Responsibilities•Assist with grant recruitment by providing information to prospective students by telephone, email, and in person (walk-ins). Assist prospective students in completing the participant profile and enter information obtained in the Assessment Log to update the waiting list.•Guide and advise prospective students on the Grant programs and intake process.•Support prospective students referred by grant partner agencies, including the American Job Center and Youth Programs, into the grant program.•Schedule and confirm pre-test dates through direct outreach via calls and emails. Update the Assessment Log with test results and placement level.•Set up registration appointments for enrollment.•Assist in the interview processes for specific classes, Integrated Education and Training (IET) and Civics classes. And identifies client supportive service needs.•Develops individual educational and career plans for students based on student interest, academic levels and career assessment. Develops a student IEEP (Individual Education and Employment Plan) with student.•Prepare and oversee the computer lab for pre-tests, creating testing tickets and proctoring sessions, including CLAS-E and CASAS assessments.•Manages pre-intake and post-intake processes. Manage the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS.•Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement.•Conduct follow up exit interviews with students who have completed courses, reviewing their Individual Education & Employment Plans (IEEP) and offering guidance on next steps and additional resources.•Initiates and conducts post-surveying for student outcomes.•Performs liaison duties with cooperative agencies and programs.•Responds to all program related requests.•Initiates and supports CEWD recruitment efforts for all programs.•Reads, interprets, and communicates College and CEWD policies and procedures.•Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication.•Other duties as assigned which help CEWD realize contractual goals.Education Requirements Bachelor's degree required.Experience•Experience working in Workforce Development programs.Competencies and Skills Required•Fluent in Spanish preferred•At all times exercise professionalism and confidentiality with staff and students.•Outstanding customer service and communication skills.•Proficiency in MS Office suite of applications and social media.•Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.•Must be a quick study in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.•Analytical and problem-solving skills.•Ability to take required initiative to solve problems.•Ability to collaborate with others.•Commitment to service and a diverse student population.•Ability to multi-task in a busy environment and ability to meet deadlines.•Ability to remain discreet with student and staff information.•Flexibility of schedule. Ability and willingness to travel locally.•Valid driver's license and reliable vehicle.Physical Demands and Work Environment•This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.•Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.•No or very limited exposure to physical risk.•Some travel required.Salary $25.00 per hour Additional Information UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/DisabledDisclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.Terms of Employment Terms of Employment:Part-time. Hours not to exceed 25 per week. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.Grant Position:Position will be terminated upon expiration of grant funding.Posting Detail Information Open Date 01/09/2025 Close DateOpen Until Filled Yes