Student Technical Support Assistant I_On-Campus FWS - No Experience Required - GW Student Employment Center for Career Services : Job Details

Position DetailsPosition Information Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.Position Title Student Technical Support Assistant I_On-Campus FWS Level of Support Student Support I Position Type On-Campus FWS Number of Openings 10 Work Hours During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm), Weekends (Saturday-Sunday) Wage Per Hour 18 Division/School Division of Information Technology Department Name 640003 DIV OF IT STRATEGIC PLANNING Department Bio GW IT's GWSB/GSEHD/CPS Adm support pod provides technical assistance and information to GW's School of Business (GWSB), Graduate School of Education and Human Development, andCollege of Professional Studies (Administration).Position Specific Summary Providing basic technical and computer support assistance to departments and customers Responding to customer support inquiries Performing remote and in-person technology assistance Responding to customer support requests for technical assistance in classrooms, conference rooms, and staff/faculty office areas Coordinating with the IT Support Center (ITSC) staff on support requests Creating, modifying, and resolving support tickets Providing information about GW IT services to the university community Special projects or other duties may be assigned related to specific departmental needs.Standard Position Description The student will provide basic technical and computer support assistance to departments and customers.Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions.Special projects or other duties may be assigned related to specific departmental needs.Professional Outcomes Communication, Teamwork, Technology and Data Required Qualifications Entry level position, little to no experience required, all training will be provided.Preferred QualificationsPosting Detail Information Job Open Date 12/09/2024 Job Close Date 01/10/2025 Campus Location Foggy Bottom Work Type Designation In-Person Report to Manager Name Piotr Zielinski Hiring Manager Name Piotr Zielinski Special Instructions SummaryEEO Statement The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.Background Check The student employee will: Have access to process or view financial transactions, student records/grades, employee records, medical records, and/or social security numbers. - Background check required.