Student Worker - Help Desk+ Support Consultant - Baylor University : Job Details

Job DescriptionJob Title: Help Desk+ Support ConsultantJob Classification: Education and Training, StudentDepartment: ITS Client ServicesHiring Manager: Stephanie SanchezContact: [email protected] Schedule: Tuesdays and Thursdays 10:30-2:00 Minimum of 7 hours with the option to work additional hours as needed. Desired Length of Employment: Fall/OngoingPay Rate: 9.25Position Overview: Are you a tech-savvy student looking to gain hands-on experience while helping your peers? HelpDesk+ is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students, faculty, and staff.Key Responsibilities: Assist students, faculty, and staff with basic technical issues, including software, hardware, and network troubleshooting. Provide support for university-provided devices and applications. Maintain accurate records of support requests and resolutions. Guide users through step-by-step solutions and provide instructions on how to use various technologies. Escalate complex issues to senior technical staff as needed. Check in and out HD+ equipment. Maintain accurate inventory of equipment. Ensure the Help Desk area is tidy and organized.Qualifications: Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM. Strong problem-solving skills and ability to troubleshoot technical issues. Excellent communication skills with a customer service-oriented attitude. Basic knowledge of computer hardware, software, and operating systems. Ability to work independently and as part of a team. Previous experience in a technical support role is a plus but not required.Preferred Skills: Familiarity with university-specific software and systems. Experience with both Windows and macOS operating systems. Ability to quickly learn new technologies and software applications.Employer: Baylor UniversityWork Location: 1312 S 3rd St, Waco, TX 76798 Moody Memorial Library 1st Floor