Student Worker: HelpDesk Support Specialist (Pool) - Umpqua Community College : Job Details

HELPDESK SUPPORT SPECIALIST (POOL)Student WorkerThe position of HelpDesk Support Specialist is a pooled position and applications will be reviewed on an as needed, on-going basis.Are you someone who is organized and innovative? A self-starter who is motivated, positive, and has a strong desire to help others? If yes, then this is the position for you!As a Student Worker in the position of HelpDesk Support Specialist, under general supervision of the Director of Information Technology, you will provide front-end support to faculty, staff, and students by receiving and prioritizing issues related to software, hardware, and the campus network, resolving first-line issues, creating and assigning issues, and performing service assessment call backs when tickets are closed. The Helpdesk Support Specialist addresses user issues by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed; assists Computer Technicians; passes more complex end-user problems on to Computer Technicians; and provides clerical assistance to the Director and related work as required.REVIEW THE JOB DESCRIPTION HERE: need a student worker that understands the importance of their role. If you are looking to gain experience, knowledge and skills that you can apply towards your career, while making a positive impact in a professional environment.REASONS TO WORK HEREFun, innovative atmosphereAbility to transform lives and enrich communitiesOpportunity to work with helpful, caring, and friendly coworkersProfessional Development OpportunitiesBeautiful Rural CampusThe Douglas County community through UCC is building upon 50+ years of rich academic experiences and lives changed through higher education. We are a student-centered, positive working environment that thrives on innovation. We are committed to ensuring that everyone who interacts with our campus feels included, valued, and inspired to fulfill our mission to transform lives and enrich communities.Umpqua Community College is located in beautiful Southern Oregon between the mountains of the Cascade Range to the east and the Coastal Range to the west. Hiking, biking, camping and skiing are a short car ride away and the town is surrounded on all sides by the amazing Umpqua River for fishing and water sports. The area is also home to over 40 wineries and many breweries with a bustling downtown. Roseburg has everything you'd want from a small town and has easy access to the bigger cities of Portland and Eugene by jumping on I-5. Roseburg has live-ability, a friendly feel and is ready to be home to your next career and family adventure.QUALIFICATIONS:Current UCC student enrolled in at least 6 credit hours.Basic knowledge in Information Technology or an interest in the subject.SPECIAL INSTRUCTIONS TO APPLICANTS:For full consideration applicants must submit with their application all of the following:* A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position;* Current resume that includes educational and professional work experience;* A list of 3 professional references listing contact information including email address;VETERANS PREFERENCEUmpqua Community College Honors Veterans PreferenceApplicants are eligible to use Veterans' Preference when applying with Umpqua Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-###-#### and 105-###-####. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.Documents Required* Member Copy 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215)* or...* Letter from the US Department of Veterans' Affairs indicating receipt of a non-service connected pension. Disabled Veterans must also submit a copy of Veterans disability preference letter from the Department of Veterans Affairs. You can request copies of your military service record through the National Archives website.For information regarding Veterans' Preference qualifications, visit www.oregonjobs.com.If you wish to self-identify under Section 503 as an individual with a disability, please provide this information by completing Department of Labor Form CC-305 available at www.dol.gov.Statement of Equal OpportunityUmpqua Community College is an Equal Opportunity Employer. This means that we will extend equal opportunity to all individuals without regard for race, religion, color, sex, national origin, age, disability, handicaps or veterans status. This policy affirms UCC's commitment to the principles of fair employment and the elimination of all vestiges of discriminatory practices that might exist.Employment with Umpqua Community College is contingent upon background check approval.