Student Worker - IT Helpdesk - Spring Arbor University : Job Details

The SAU IT department is seeking motivated students to join our Helpdesk team. Our goal is to provide exceptional technical support and customer service to the Spring Arbor University community. As a Helpdesk Technician, you will be the first point of contact for students, faculty, and staff experiencing technical issues, ensuring swift and effective resolutions. This role is crucial to maintaining the university's IT infrastructure and supporting a smooth academic and administrative environment.

Key Responsibilities:

Provide first-level technical support for hardware, software, network, and other IT-related issues via phone, email, and in-person.

Assist with the setup, configuration, and troubleshooting of university computers,printers, and other peripheral devices.

Manage and escalate complex issues to higher-level support teams when necessary.

Maintain accurate records of all support requests and resolutions in the ticketing system.

Educate users on best practices for using technology safely and effectively.

Contribute to the development of support documentation and training materials.

Ideal Candidates Will:

Have a strong interest in technology and a willingness to learn new skills.

Be excellent problem-solvers with a logical approach to troubleshooting.

Exhibit strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

Be customer-focused, with a friendly and patient attitude.

Work well in a team environment but also be capable of working independently when required.

Be reliable, organized, and able to manage time effectively.

Why Join Us:

This position offers an excellent opportunity to gain hands-on experience in IT support, making it a valuable addition to your resume as you prepare for your future career. You will develop critical technical skills, enhance your problem-solving abilities, and build customer service expertise in a supportive and dynamic environment. If you are passionate about technology and eager to help others, we encourage you to apply and become a vital part of the SAU IT Helpdesk team.