Student Worker IT - Shaw University : Job Details

Reporting to the Director of Infrastructure, the Student Worker will assist with the development of a new feature

on the university website, Help@Shawu. This position is an excellent opportunity for students interested in

gaining hands-on experience in IT, particularly in chatbot development, database management, and customer

service.

Essential Job Functions:

Chatbot Development:

* Assist in the creation and implementation of a chatbot for the Help@Shawu feature on the university's

website.

* Collaborate with IT staff to design, test, and deploy chatbot solutions that enhance user experience and

provide quick, automated responses to common inquiries.

Database Solutions:

* Build and maintain databases that will support the chatbot's functionality.

* Develop systems to log and categorize questions received through Help@Shawu to improve future

responses and solutions.

Customer Support and Call Management:

* Answer incoming calls to Help@Shawu and direct them to the appropriate departments or personnel.

* Provide basic technical assistance and troubleshooting over the phone when possible.

Other duties as assigned.

Supervisory Responsibilities

None.

Minimum Job Qualifications

Education and/or Experience

* Current enrollment as a student at Shaw University is required.

Certificates, Licenses or Registrations

* None required.

Other Competencies (skills, abilities, behavior)

Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision,

commitment, and experience in achieving goals and pursuing excellence is critical. Strong oral and written

presentation skills. Ability to work well independently and as a member of a team. Excellence in organization,

decision-making, problem-solving and creating a collaborative environment. Ability to manage multiple projects

simultaneously. Must be able to read, write and speak fluently in English.