Subsidence Claims Handler - Lawes Insurance Recruitment : Job Details

Job Title - Subsidence Claims Handler (Claims & Adjusting)Contract - PermanentLocation - HomebasedOur Subsidence Advisor opportunities are ideal to kick start your career with a well-established and highly successful global organization. We also offer career development with full exam and studysupport, promotional opportunities, and a fully inclusive culture. You'll initially be based in one of our UK offices during training, depending on location and experience; office-based working may be required for the role.You'll be supporting our valued clients in proactively handling and settling subsidence claims, which will include a caseload of domestic and commercial claims with various values.A large part of this role will involve interpreting technical data, investigation information, and repair schedules, translating this into customer-friendly documents. The technical aspect takes around six months to master, depending upon your experience, but we'll provide the tools, guidance, and support to facilitate your development and progression.The key to this role is communication: keeping the policyholder informed and up to date with progress, providing a first-class service to ensure the customer journey is the best possible. You'll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems, and collate all necessary details to ensure swift settlement whenever possible.We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen on learning client servicing skills. Previous claims handling experience is an advantage, but we'd like to hear from you if you have a similar commercial background. Additionally, we'd like you to have:Good negotiation skills - for arranging appointments and explaining information when there is pushback on settlement.Strong relationship building skills - engaging with all parties, providing support and help when it's most needed.Understanding what matters to the customer and putting this first - putting yourself in their shoes.Good IT skills, with a keen eye for detail.Ideally hold an insurance qualification, but we'll support and fund you to gain this if not.Flexibility in traveling on ad hoc occasions for training and meetings.#J-18808-Ljbffr