Success Coach - NASH COMMUNITY COLLEGE : Job Details

Salary: Depends on QualificationsLocation : Rocky Mount, NCJob Type: Full-timeJob Number: 00364Division: SES - AdvisingDepartment: Advising - SESOpening Date: 12/18/2024Closing Date: 1/5/2025 11:59 PM EasternJob Description Responsible for assisting students in the successful identification and completion of academic, professional, and personal goals by enhancing their ability to navigate through college. Essential Responsibilities

• Monitor and support students as they begin their educational journey.
• Meet with prospective and new students to discuss and answer questions about the College, and help them to establish a plan to get where they want to go and become a settled and successful NCC student.
• Create a student-centered environment
• Conduct comprehensive academic advising for college programs using a blended method such as the appreciative advising model.
• Assist students with identification of their academic, professional and personal goals, paths to those goals, and appropriate programs of study to meet those goals.
• Advise and register curriculum students whose programs of study are advised in the Advising Center at set times each week
• Work to identify and resolve student barriers and obtain support to meet specific needs.
• Assist students and faculty to problem-solve issues related to progress towards academic goals, persistence, and attendance
• Monitor students' academic progress using case management and retention software and provide student follow-up
• Work cooperatively with faculty, staff, students, and our learning community
• Update and maintain progress summary sheets/evaluations for caseload
• Maintain up-to-date knowledge of all requirements, courses, and programs (including developmental courses)
• Maintain notes of advising sessions to track contact hours, issues, and outcomes of advising sessions
• Demonstrate empathetic listening and the ability to have courageous conversations
• Teach one ACA (College Success Course) per semester
• Create and maintain Safety Plans for students as needed; trained in crisis management, Mental Health First Aid, and de-escalation
• Track service provision and document coaching session in Watermark or other case management systems
• Knowledge of on-campus and off-campus resources for students and refer students to appropriate resources
• Help students navigate systems and develop self-advocacy skills
• Facilitate on demand training for students regarding LMS, email, and other electronic programs on campus
• Understand and explain Title IX regulations to students; help students with Title IX reporting if needed
• Attend events on campus that celebrate and support students (may require nights and weekends)
• Maintain FERPA compliance for all students
• Attend annual graduation exercises.
• Participate in coaching specific and campus-wide professional development
• Participate in new student orientation and campus tours as needed to establish rapport with new students. Some evening and weekend events may be required
• Be knowledgeable of area four-year university baccalaureate degree programs that align with NCC programs for transfer students as covered under the Comprehensive Articulation Agreement (CAA) and the Independent Comprehensive Articulation Agreement (ICAA)
• Be knowledgeable of college policies and procedures regarding admission standards, testing and educational program requirements
• Encourage and support students' participation in college activities leading to first year progression and increased retention
• Contribute to the attainment of college, division, and department goals
• Participate on college committees
• Collect/compile/track Student Success Network SSO and other data as requested.
• Maintain regular and consistent on-site attendance during normal hours of college operations in fulfillment of duties not inconsistent with the expectations for full-time employees and College policies and procedures.
• Initiate and answer telephone calls and video conference calls.
• Perform other duties as assigned which contribute to the efficient and effective operation of NCC.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may request reasonable accommodation(s) if necessary to perform the essential functions of the job.

• Maintain stationary position, sitting or standing, for extended periods of time.
• Operate a computer and other office productivity machinery.
• Ability to maintain files in file cabinets.
• Occasionally lift, move, transport, install, or remove items weighing up to 15 pounds.
• The ability to communicate information so that others understand.
• The ability to observe details.

Minimum QualificationsBachelor's Degree in social work, human services, counseling, education and/or related fields from a regionally accredited institution; a minimum of two years of experience providing academic advising; experience in career planning and retention strategies as well as excellent presentation, customer service, communication, organizational, and computer skills. Preferred Qualifications Academic coaching experience preferred.Nash Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our full-time employees.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, and Voluntary Shared)
• Paid Holidays
• Credit for Prior State Service
• Supplemental Retirement Plan
• Employee Assistance Program

**Please note: Most temporary (part-time or full-time) employees do not earn benefits.