Summer 2025 Wholesale Operations Service Assurance Internship - T-Mobile : Job Details

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Get hands-on experience, training-and a leg up on a bright future.

Learn. Achieve. Build a career.

T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!

This is a 12-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact.

What It's Like

The intern will gain an understanding of the day-to-day processes of the Operations Manager. Collaborating with a mentor, the intern will contribute to the development of Wholesale architecture artifacts, encompassing process documentation, business requirements, and roadmaps. Your responsibilities include identifying systematic opportunities to enhance the experience of Wholesale partners and streamline administrative processes within core systems and applications. Additionally, you will document assigned functional project aimed at driving continuous improvement. The overarching goal is to create an optimal experience within systems, enabling the Wholesale team to leverage consolidated sources of truth for efficient data utilization and management.

What You'll Do

The Intern will be actively engaged in the Wholesale Ticketing AI project, acquiring a comprehensive knowledge of the Wholesale Ticketing processes. Collaborating closely with a Senior Operations Manager as his/her mentor, the Intern will contribute to the development of a coherent framework for our virtual agent, ensuring ease of comprehension and navigation for customers.

Key Responsibilities

* Facilitate the creation and maintenance of comprehensive process documentation for the Wholesale Ticketing AI system.

* Employ advanced analytic tools, including PowerBi, to scrutinize customer complaints systematically, generating detailed reports and identifying discernible trends.

* Engage in the strategic formulation of questionnaires for virtual agents by leveraging insights derived from meticulous analysis of ticket data.

* Foster cross-functional collaboration by interfacing with diverse teams to aggregate innovative ideas, contributing to the refinement and consolidation of virtual agent questionnaires.

* Participate actively in the validation process of the Ticketing AI project, involving comprehensive assessments and verification procedures to ensure the system's accuracy, functionality, and adherence to specified requirements.

What It Takes

* Currently pursuing a Bachelor's degree in Technology, Analytics, Business, Electrical Engineering, IT Operations, Telecom/Communications Engineering or Economics.

* Skills in analytic tools like PowerBI and Tableau; knowledge of AI is a plus.

* Proficiency in Microsoft Office, particularly Excel, for data organization and analysis.

* Interest in learning about telecommunications operations and data-driven decision-making.

* Strong attention to detail, with analytical and problem-solving abilities.

Minimum Qualifications

* At least 18 years of age

* Legally authorized to work in the United States

* Must have graduated within the last 12-months, OR be actively enrolled in Bachelors or Graduate degree program

Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $20/hour to $40/hour. The successful candidate's actual pay will be based on experience/location.

* At least 18 years of age

* Legally authorized to work in the United States

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.