Supervisor - 700798 - New York City Department of Consumer and Worker Protection : Job Details

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities.DCWP's Licensing Division seeks a Supervisor to direct and manage process applications for categories the Agency licenses, including but not limited to, the new Hotel License Category. Working closely with the Assistant Supervisor, the Supervisor will manage the day-to-day operations of the Unit.Key responsibilities will include, but are not limited to:

• Significant experience with mediation and reconciliation, as well as an understanding of intake and processing procedures.

• Management experience with demonstrated ability to develop and motivate staff with both goal-oriented and team-oriented approaches.
• Strong organizational and analytical skills.
• Experience in budgeting, purchasing, administrative management, or technological record or project management.
• Experience in training, developing protocols and policies, and assessing operational efficiency.
• Attention to detail, excel in time management and project follow-through.
• Excellent written, oral, and interpersonal skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.