Supervisor, Annuity New Business - Ohio National Financial Services : Job Details

Job DescriptionThe Supervisor, Annuity New Business will be responsible for the overall efficient operation of the annuity new business team by effectively guiding the team to create a competitive advantage through providing the necessary customer service to our clients, and support to our distribution team to grow the business.

• Monitoring work queues to ensure all work is processed accurately
• Ensuring the team is properly staffed to handle phone coverage
• Monitoring call stats, productivity, and quality numbers to ensure the delivery of superior customer service
• Assisting with phone calls, processing, and quality checking
• Reviewing and resolving issues, including taking escalated calls when applicable
• Keeping team members updated on changes to procedures, products, sales initiatives, and industry regulations
• Building and maintaining strong relationships with other areas of the organization
• Staying well-informed of projects and regulatory requirements that impact the team's work

What Benefits Await YouAt AuguStar, we believe in rewarding our associates for their hard work. Here's what you can expect:

• Competitive Compensation: Your hard work deserves fair and competitive pay.
• Comprehensive Healthcare: Enjoy peace of mind with medical, dental, and vision coverage from your first day.
• Secure Your Future: Take advantage of our generous 401(k) matching program to build your nest egg.
• Support for Growing Families: Receive support during one of life's most significant moments which include paid parental leave and financial reimbursement for adoption and surrogacy related expenses.
• Invest in Yourself: We're committed to your growth. Get support for your education with tuition reimbursement.
• Work-Life Balance: Enjoy flexibility with our accommodating time-off policy, so you can recharge and pursue your passions outside of work.

RequirementsWhat Sets You Up for Success

• A bachelor's degree or equivalent work experience
• At least 5 years of annuity operations experience
• FINRA Series 6 license within 12 months

Compensation StatementIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. Roles may also be eligible for additional compensation, including annual incentive programs.