Supervisor, Communications Center - Public Safety - Kennesaw State University : Job Details

About UsAre you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!LocationOur Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.Job SummaryResponsible for receiving emergency and administrative calls. Notifies Department of Public Safety and University Police (DPS/UP) personnel, other University and/or emergency services, and dispatches appropriate emergency responders. Plans, organizes, implements, oversees and supervises the work activities and training of the communications area for the Department of Public Safety.ResponsibilitiesKEY RESPONSIBILITIES:1. Provides dispatch services to and/or notifies DPS/UP personnel, other University and emergency services personnel regarding incidents and requests for public safety services via approved communications processes2. Receives emergency and non-emergency requests for public safety and non-public safety services from students, faculty, staff, visitors, and other agencies regarding incidents on or near the Kennesaw and Marietta campuses3. Calls for additional resources (fire, emergency medical services, law enforcement, tow trucks, other University personnel and other services) as needed or requested by DPS/UP personnel4. Monitors fire alarm and video camera system(s) and incoming information from government, private and non-profit sector sources5. Sends alerts to DPS/UP personnel and the campus community via designated emergency messaging and/or mass notifications service(s) as required and activates siren systems when necessary6. Develops and maintains work schedules of assigned personnel7. Trains assigned personnel on acceptable public safety communications principles, practices, methods, techniques, and procedures; evaluates performance, provides supervisory oversight and advises assigned personnel8. Performs inquiries and searches of multiple local, state and national databases to provide information to law enforcement personnel, inclusive of entering stolen articles, stolen license plates, stolen vehicles, abandoned vehicles, and more on GCIC/NCIC as required by police reports9. Serves as a terminal agency coordinator (TAC) for DPS/UP and ensures agency GCIC compliance10. Serves as the training coordinator for assigned staff11. Serves as the quality assurance coordinator for the department12. Maintains designated equipment, systems and databases, such as computers, land mobile radio units, communications equipment, radio/dispatch consoles, computer-aided dispatch database and other reference-use files13. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act)Required QualificationsEducational RequirementsHigh School Diploma or equivalentOther Required QualificationsPossession of, or ability to obtain within twelve (12) months of employment, certification as a Communications Officer through the Georgia Peace Officer Standards and Training (POST) Council, in accordance with Georgia Code 35-8-23 and Chapter 464-14 of the Rules of the Georgia Peace Officer Standards and Training CouncilRequired ExperienceOne (1) year of related work experience in a public safety answering point (PSAP)Preferred QualificationsAdditional Preferred QualificationsUndergraduate or advanced degree from an accredited institution of higher educationPrevious supervisory or lead experienceCPR, AED and Basic First Aid CertificationsProposed SalaryThe budgeted salary range is $22.05 to $27.55 per hour. Offers are based on relevant experience.Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.Knowledge, Skills, & AbilitiesABILITIESAble to maintain composure when talking to callers in crisis or emergency situationsAble to work under stressful conditions and meet time constraintsAble to maintain training and applicable certifications in procedures, GCIC/NCIC, Georgia Peace Officers Standards and Training Council, NIMS and ICSAble to handle multiple tasks or projects at one time meeting assigned deadlinesKNOWLEDGEKnowledge of public safety answering point operations, including call taking, call screening, call processing, personnel notifications and dispatch servicesKnowledge of equipment utilized in public safety answering point operations, including telephone system customer premise equipment (CPE), commercial/proprietary telephone systems, land mobile radio (LMR) consoles, computers, monitors, and printers.Basic knowledge in dealing with individuals and/or situations involving chemical, electrical, radiological, and extreme weather conditions; dispatches the appropriate personnel to provide aid to person or persons exposedSKILLSExcellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skillsProficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, emergency service systems)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquetteUSG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Employment OpportunityKennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected] InformationThis is a supervisory position.This position does not have any financial responsibilities.This position will not be required to drive.This role is considered a position of trust.This position does not require a purchasing card (P-Card).This position does not require travelBackground Check* Standard Enhanced* 9 Panel Lab Drug Test* Psychological examPer the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screeningresults which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.