Supervisor, Customer Services - Envoy Air : Job Details

The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/ Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget. Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented. Reviews and standardizes procedures to improve efficiency within the operation. Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations. Investigates and resolves customer service issues as well as operation issues. Participates on operational conference calls, station audits and prepares various reports. Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff. Maintains recor...Customer Service, Supervisor, Operations, Retail, Manager