SUPERVISOR - DINING HALL STUDENT CENTER - Ithaca College : Job Details

Job DescriptionThe Supervisor at Campus Center Dining Hall:

• Assists the Manager and Assistant Manager in overseeing residential dining operations.
• Provides direct working oversight for the dining hall while on duty, including the functional supervision of full-time, part-time, and student staff.
• Enacts conflict resolution, ensures compliance with health and safety measures, and supports all other operational functions related to daily business.

Supervision:This position reports to the Manager and Assistant Manager.Responsibilities:

Provide direct, in-person, working supervision of front-of-house operations while on duty.

Arrange daily operations and services to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.

Work alongside staff members to model safe and efficient operations and performance expectations.

Motivate, encourage, and support staff performance through regular hands-on training.

Monitor all front-of-house procedures and provide objective coaching and feedback based on operational standards, code compliance, and productivity standards.

Oversee the sanitary condition and attractive presentation of service stations and the dining room.

Meet with students, faculty, staff, and guests to solicit feedback and address concerns related to the unit to ensure outstanding customer service.

Ensure employees' adherence to food safety protocols and policies.

Develop and maintain an in-depth, working knowledge of all dining software solutions.

Complete register and credit card reports, resolve bank logs, and guarantee the security of daily tender.

Ensure compliance with all federal, state, and local regulations and IC policies and procedures (e.g., quality assurance, safety, operations, personnel).

Develop and demonstrate a multicultural awareness and cultivate an inclusive, diverse, and respectful Ithaca College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent and 1-2 years professional experience working in a food service operation or other relevant setting.
• Excellent customer service aptitude.
• Proven experience in coaching and supervising employees and the ability to adhere to and train staff in the service standards as set by Ithaca College Dining Services.
• Basic food handling knowledge.
• Strong interpersonal and communication skills and the ability to provide excellent customer service while working effectively and respectfully within a diverse and inclusive environment.
• Ability to work a flexible schedule, including nights, weekends, overtime, and some holidays.

Preferred Qualifications:

• Additional education and experience including collegiate/university food service.
• Awareness of food safety and application protocols.
• Knowledge of culinary applications and familiarity with an array of cuisines.
• Working knowledge of food preparation procedures and equipment, proper sanitation, and HACCP procedures.
• ServeSafe Certification.

Work Environment:The Supervisor at Campus Center Dining Hall completes work within an accessible, safe, indoor, and occasional outdoor environment. Long periods of walking, standing, bending, and carrying moderately heavy items (up to 50 pounds) may be necessary. Employees will be issued and/or required to wear slip-resistant shoes.This position is 40 hours per week, 52 weeks per year.Application Instructions:Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) ###-#### or [email protected]. Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.Visa sponsorship is not provided for this position.Hiring Range:$21 to $23 per hour, commensurate with qualifications and experience. We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including: • Healthcare including vision and dental • Generous Paid Time Off Policies • 403B Retirement Savings Plan with Matching Employer Contribution • EAP • Flexible Work Plans • Educational Benefits • Career-Enhancing Trainings • For an overview of our benefit offerings, please visit In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.The position is considered to be essential during emergency situations and the incumbent is subject to being requested to report to work.About UsAt Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.To learn more about Ithaca College, visit us at