SUPERVISOR, EDUCATION - United Parks & Resorts : Job Details

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to go:

* Responsible for leading team in an assigned area of the Education Department which could include Guest Experience, Tour Operations, Field Trips, Day Camps and Sleepovers programs.

* Responsible for growth and development of assigned Assistant Supervisors and accountable for up to 200 front-line Ambassadors

* Manage special projects as assigned; serve as leader for initiatives related to customer satisfaction, team member development, safety and service

* Coordinate and execute responsibilities ensuring the highest level of guest service and satisfaction

* Continuously seek process improvement opportunities including increasing revenue and reducing costs

* Serve as opening or closing Education Department Leader on Duty

* Coach and counsel Ambassadors

* Coordinate the interview, selection, onboarding, and training process of new staff

* Act as leadership liaison with other departments and guests

* Develop, implement, and evaluate new education programs and products

* This position has cash handling & responsible vending duties

* Perform other duties as assigned

What it takes to succeed:

* Bachelor's degree from an accredited college or university or active pursuit of degree if not completed at time of employment

* Minimum 3 years of experience in formal or informal education environment with 2 year of leadership experience in same field

* A valid state driver's license

* Excellent leadership and problem-solving skills

* Excellent written and verbal communication skills

* Have a valid driver's license; must have valid driver's license from state of residency with a good driving record

* Have strong verbal and written communication skills

* Be comfortable working in a fast-paced, guest-centric environment and able to interact and provide quality customer service to guests as needed

* Be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

* Work well within a team structure

* Be able to use computer and camp specific programs including MPR, Global Reservations, Camp Doc, Sea Bird, and more.

* Previous Education experience strongly preferred

What else is important:

* Must be able to lift, push, pull and/or carry up to 50 lbs.

* Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed

* You will perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

* Must be able to work indoors and outdoors, in varying weather, to include extreme heat

* Position may be exposed to fumes, dust, odors and cold/heat temperature extremes

* Will perform cleaning duties; including use of cleaning chemicals

* Will work flexible schedules/hours based on business needs, to include opening, mid-, and closing shifts; nights, weekends, and holidays

* Must be flexible in work locations as placement will depend on business needs and career development opportunities

The perks of the position:

* Paid Time Off

* Complimentary Park Tickets and Passes

* Park Discounts on Food and Merchandise

* Medical, Dental, and Vision Insurance

* 401K Retirement plan

* Voluntary Insurance

* Life Insurance

* Disability Benefits

* Tuition Reimbursement

* Dependent and Health Care Flexible Spending Accounts

* Employee Assistance Program

* Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.